topic nickName lost in Z Series

rescue data

xperiaBricked — Mon, 13 Jun 2016 21:37:35 GMT

Tried to update android via OFFICIAL sony update.

No error messages , but phone bricked after reboot.

Image like this

is shown after turning on by power button.

While charging , the image and sony logo are shown and switching vice versa.

Want rescue data ( was not backed up ).

Is there any official way ?

Re: rescue data

Qatrium — Mon, 13 Jun 2016 21:52:56 GMT

@z1compactbricked

If you didn't back up your data, or have a spare copy on you r SD card, then sadly the odds are with you losing any data stored on internal memory. A boot loop is only fixed by performing a software repair using PC Companion. This will format your internal memory and install a fresh copy of latest firmware available.

Re: rescue data

xperiaBricked — Mon, 13 Jun 2016 22:49:31 GMT

Because sony caused this problem by defect update , they will probably help.

As I know , data are still there.

Re: rescue data

Uliwooly — Mon, 13 Jun 2016 23:00:39 GMT

@z1compactbricked

Like @Quester has said, if the data was stored in the internal storage then it's gone, for the update to cause this issue, there are myriad reasons, maybe the internet connection was interrupted, maybe the phone was unplugged, maybe the computer went idle during the process, etc.

Contact your Local support but I'm sorry to say this, the data it's gone.

Re: rescue data

xperiaBricked — Mon, 13 Jun 2016 23:09:52 GMT

Of course , local support will be contacted , but they are authorized ( from Sony ) only for common tasks like deletion of data.

As I know , android keeps data even if system files are broken.

Want compensation for the defected update ( installed from Android , not from PC ).

1. money

2. disclosing secret info useful for rescue

3. rescue made by Sony

Sony will choose one of the above.

Re: rescue data

Uliwooly — Mon, 13 Jun 2016 23:23:43 GMT

@z1compactbricked

I don't see how that will happen, but again, this is a user based forum, we are just trying to help you out, as for the data, you can't retrieve it unless you have root access but then again, the phone will have to turn on, if the update was a major update then you have two options to update, either regular update keeping the data or clean update which will wipe out everything.

I have a Z1 and other Xperias and I've experienced something similar with one of the phones, but the problem was due to my computer going idle, stopping the update process half way through, another couple of times happened when I was using Flashtool and the FTF file was corrupted, neither of those instances were Sony's fault, with that said, let's say that for some reason the servers acted up or whatever happened that was on Sony's side, I don't think that anyone can put a price to your phone's data. I understand the frustration but if you didn't cared enough about your data to create backups nor create backups on a cloud system and/or computer and/or SD card, there's not much that can be done.

Re: rescue data

Qatrium — Mon, 13 Jun 2016 23:30:33 GMT

@z1compactbricked

Even the update software itself (PC Companion or Xperia Companion) will ask you multiple times to keep a back up of your important data before you begin.

Re: rescue data

xperiaBricked — Mon, 13 Jun 2016 23:35:45 GMT

1. Will ask only small amount of money from Sony ( of course , data are priceless )

2. Updating was performed WITHOUT PC

3.Data are probably accessible by secret trick ( known by Sony )

Re: rescue data

CameronT — Tue, 14 Jun 2016 01:38:11 GMT

Hi @z1compactbricked,

Welcome to the community.

I am sorry to hear about your experience with your device. I just have a few things I would like to clear up.

@z1compactbricked wrote:

1. Will ask only small amount of money from Sony ( of course , data are priceless )

2. Updating was performed WITHOUT PC

3.Data are probably accessible by secret trick ( known by Sony )

1. You will have to discuss it with your local support team, but this is highly unlikely. Sony is not responsible for the protection of the data, it is up to the user to make sure their data is secure.

3. There is no method held by Sony to restore or access user data as this would be a breach of user privacy. As others have said, I am afraid that if you did not back up your information, then the data is lost.

With digital information there is always the risk of data loss so it is good practice to keep your device backed up regularly.

Re: rescue data

xperiaBricked — Tue, 14 Jun 2016 05:46:46 GMT

Of course, I will Trust Sony and give all privacy for the chance of data rescue.

I preffer help from Sony, but if no success, I will trust any experienced hacker and give all privacy to him.

Re: rescue data

Uliwooly — Tue, 14 Jun 2016 16:23:25 GMT

@z1compactbricked

Keep us updated but for future reference don't be so reckless with your data.

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: rescue data

xperiaBricked — Tue, 14 Jun 2016 20:35:40 GMT

Will write about my attempts ASAP.

But I hope that other attempted rescue data in the past and will share their experiences.

Probably analitics working in counter-terrorist forces or military intelligence.

Re: rescue data

Uliwooly — Tue, 14 Jun 2016 20:39:47 GMT

@z1compactbricked

You might want to check the same company that unlocked the encrypted iPhone for the FBI

Re: rescue data

xperiaBricked — Tue, 14 Jun 2016 20:49:47 GMT

My data was not encrypted.

Dumping internal memory will be enough.

Re: rescue data

Uliwooly — Mon, 27 Jun 2016 16:22:42 GMT

@z1compactbricked

Were you able to restore your data?

Re: rescue data

xperiaBricked — Mon, 27 Jun 2016 20:17:22 GMT

Was contacted local support in Slovakia today.

Want give them time for carefully solving.

Re: rescue data

xperiaBricked — Thu, 29 Dec 2016 21:59:53 GMT

Have contacted 5 lawyer corporations.

No experience/precedence with similar problem 😞

Have asked 22 repair/recover companyes.

7 answers: not possible

5 answers: need look on the phone for investigation ( looks that they have no experiences with bricked android )

It looks not good for my data 😞

Re: rescue data

xperiaBricked — Tue, 10 Jan 2017 22:28:06 GMT

Paper letter was delivered to Sony...

Re: rescue data

xperiaBricked — Tue, 13 Jun 2017 23:04:02 GMT

Have tryed rescue data myself .

Various ideas from internet was relevant.

Shame to 22 Slovak phone-repair companyes for false advice.

nickName lost

xperiaBricked — Wed, 26 Aug 2020 00:37:05 GMT

due forum migration error , cannot log on with my original nickName