topic Re: Problem After 4.3 update, Info-eye could not be installed in Z Series

Problem After 4.3 update, Info-eye could not be installed

Mclaren — Wed, 08 Jan 2014 12:01:59 GMT

Hi Guys, I have just updated my Z1 to 4.3 firmware yesterday, BUT faced a problem at installing Info-eye 1.2.04 through update center , after it finishes downloading it says ( Info-eye could not be installed) , I've tried multiple times but no use....SO please help me withthis problem it's driving me crazy as I regret updating the software now

Re: Problem After 4.3 update, Info-eye could not be installed

Ale3sar — Wed, 08 Jan 2014 14:10:21 GMT

Also my phone have this problem after updating to 4.3 .... What I can do for this ?

Re: Problem After 4.3 update, Info-eye could not be installed

Mclaren — Wed, 08 Jan 2014 14:24:57 GMT

I even reinstalled the phone software but still having it...this is driving me crazy

Re: Problem After 4.3 update, Info-eye could not be installed

hector121 — Wed, 08 Jan 2014 15:15:53 GMT

Same issue here

Re: Problem After 4.3 update, Info-eye could not be installed

Max93 — Wed, 08 Jan 2014 15:18:29 GMT

here too...

Re: Problem After 4.3 update, Info-eye could not be installed

Saleh9416 — Thu, 09 Jan 2014 04:29:33 GMT

I'm facing the same issue! Very annoying.

Re: Problem After 4.3 update, Info-eye could not be installed

Ahmad007 — Thu, 09 Jan 2014 05:34:22 GMT

same problem too

Re: Problem After 4.3 update, Info-eye could not be installed

mohdkh_qtr — Thu, 09 Jan 2014 07:37:27 GMT

first of all, thanks for the update SONY.

i have the same problem here with my phone, not just i cannot update, in camera app i cannot even see the info eye!

waiting for a solution, thank you!

Re: Problem After 4.3 update, Info-eye could not be installed

elegance — Thu, 09 Jan 2014 15:07:53 GMT

me too

what must do???!!!

Re: Problem After 4.3 update, Info-eye could not be installed

Rickard — Fri, 10 Jan 2014 07:25:04 GMT

That sounds strange, we haven't seen this problem here. Could you please send me a PM with the following information and i'll forward this for further investigation:

Name:
Phone nr:
E-mail:
Country:
Operator:
IMEI nr:
Build number:

Re: Problem After 4.3 update, Info-eye could not be installed

theozy — Fri, 10 Jan 2014 09:10:29 GMT

Same problem with my device!
sending a pm.

Re: Problem After 4.3 update, Info-eye could not be installed

Ibrahimabdo — Sat, 11 Jan 2014 00:54:32 GMT

I have the same problem even I reinstalled the update but nothing has changed

Re: Problem After 4.3 update, Info-eye could not be installed

xyne02 — Sat, 11 Jan 2014 01:16:59 GMT

Same problem here!
Please fix this asap. Thank you

Re: Problem After 4.3 update, Info-eye could not be installed

elegance — Sat, 11 Jan 2014 06:37:53 GMT

I re-installed the update.it solved.

Re: Problem After 4.3 update, Info-eye could not be installed

Shanks1 — Sat, 11 Jan 2014 07:29:41 GMT

Try updating ur phone using SUS, it may fix the problem.

Re: Problem After 4.3 update, Info-eye could not be installed

Dock90 — Sat, 11 Jan 2014 09:48:55 GMT

Same problem 😕

Re: Problem After 4.3 update, Info-eye could not be installed

Ibrahimabdo — Sat, 11 Jan 2014 11:40:34 GMT

Even when you restart the mobile the update would be disappeared and the info-eye would be as it has been removed from the mobile could you help us in this problem?????!!!!!!

Re: Problem After 4.3 update, Info-eye could not be installed

Mclaren — Sat, 11 Jan 2014 18:49:00 GMT

No solution up till now, no care about us at all...thanks sony

Re: Problem After 4.3 update, Info-eye could not be installed

Sony-User — Wed, 15 Jan 2014 01:50:19 GMT

@Ibrahimabdo wrote:
Even when you restart the mobile the update would be disappeared and the info-eye would be as it has been removed from the mobile could you help us in this problem?????!!!!!!

You might want to check in the Settings -> Apps and swipe to the right for ALL apps. Then scroll to the very bottom.

Info-eye might be disabled and disabled apps are at the bottom of the list.

Sometimes that happens after a failed upgrade installation for preinstalled apps.

Re: Problem After 4.3 update, Info-eye could not be installed

Mclaren — Wed, 15 Jan 2014 02:06:30 GMT

Still unsolved.