topic Re: Xperia z1 problem in Z Series

Xperia z1 problem

afak1982 — Tue, 04 Feb 2014 19:16:57 GMT

I bought Sony xperia z1 before more than one and its working correctly and after update phone to android 4.3 in the second day after updating suddenly shut down and I pressed on/off bottom it was booting until android page and shutting down and I removed sim card same problem I tried to connected to wall charger and press volume up and on/off bottom its vibrate and leave it charge for more than 2 hours and after the charging ats booting until android page and shuting down I dont't now if its software problem or hardware

Thanks

Re: Xperia z1 problem

_alexdon_ — Tue, 04 Feb 2014 19:19:44 GMT

Connect to wall charger,force restart(power button+vol up until the phone vibrates).Let it charge for 2 hours.If this does not work,after 2 hours repair with sony update service.

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia z1 problem

afak1982 — Tue, 04 Feb 2014 19:32:07 GMT

Is this program working if the phone shut down because its shut down after booting and android page and I view the website the program is moved from the website

Re: Xperia z1 problem

_alexdon_ — Tue, 04 Feb 2014 19:38:17 GMT

Yes,the phone needs to be off to repair with sony update service.

Re: Xperia z1 problem

afak1982 — Tue, 04 Feb 2014 19:41:54 GMT

and I would like to add the battery show not charge after I charged and bottind and shut down after that

Re: Xperia z1 problem

_alexdon_ — Tue, 04 Feb 2014 19:43:08 GMT

Do you have at least 60% battery?

Re: Xperia z1 problem

afak1982 — Tue, 04 Feb 2014 19:46:38 GMT

no its not charging after 2 hour the battery shows not charging and its vibrate and booting until android page and shut down

Re: Xperia z1 problem

_alexdon_ — Tue, 04 Feb 2014 19:47:30 GMT

And if you connect to wall charger,nothing happens?

Re: Xperia z1 problem

afak1982 — Tue, 04 Feb 2014 19:51:44 GMT

and if I connect to wall charge the sony and xperia sign appear and booting and red light above ans disappear after that and vibrate and show battery one line charging and shutting down

Re: Xperia z1 problem

_alexdon_ — Tue, 04 Feb 2014 20:05:07 GMT

And after you connect to charger,can you press power button+vol up until you feel 3 vibrations?

Re: Xperia z1 problem

afak1982 — Tue, 04 Feb 2014 20:08:58 GMT

yes its vibrate 3 imes and show led red above and disappear and the symbol of battery one line red and shut down

Re: Xperia z1 problem

_alexdon_ — Tue, 04 Feb 2014 20:11:23 GMT

Let's do this:keep it connected to wall charger for 2 hours,try that combination again.If not working,try to repair with sony update service.

Re: Xperia z1 problem

afak1982 — Tue, 04 Feb 2014 20:12:38 GMT

ok thanks for help

Re: Xperia z1 problem

_alexdon_ — Tue, 04 Feb 2014 20:18:02 GMT

Keep us updated.

Re: Xperia z1 problem

afak1982 — Tue, 04 Feb 2014 20:38:03 GMT

ok I will try and keep you up to date thanks

Re: Xperia z1 problem

afak1982 — Thu, 06 Feb 2014 04:45:32 GMT

I charged the phone for two hours and after that it show red led on/off and continue on/off all time when I press on/off buttom no response not booting like before (before that hwas booting ) I connect it to pc and try with it, after that its vibrate 3 times and I connect it with hole volume down and it started update after finish I push on/off buttom not response I connect it to wall charger and still on/off red led shows

Re: Xperia z1 problem

_alexdon_ — Thu, 06 Feb 2014 08:39:09 GMT

You might have to take it to a sony service,for a check.