topic Re: Sony Xperia Z update meltdown in Z Series

Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 10:37:47 GMT

hi. i plugged in my phone to update it today, while updating the phone shut down by itself and now won't turn on because the software update failed, which failed because the phone shut down **bleep**? so now i can't connect it to the pc to get it to update again cause it's consantly turning on/off. someone please help

im charging it now to get it to full health again then to try and update it again.

Re: Sony Xperia Z update meltdown

_alexdon_ — Mon, 30 Dec 2013 11:06:34 GMT

Try a force restart(power button+vol up until the phone vibrates).If still not working,do what you said.Charge 1-2 hours and repair phone software with sony update service.

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 11:35:11 GMT

the software update failed, make sure your phone is connected to the computer and try again. is the message i get when pressing powerbutton and vol. up.

the phone keeps turning on and showing that msg. then turning off.. every time it turns on the red light lights up and every time it turns off again the light turns off too. shouldnt the red light continue to be on when it's charging ?

trying to power it for 1-2 hours and then the last resort is to hand it in to the shop where i bought it, but i prefer a fix from home so any other ideas are well greeted 🙂

Re: Sony Xperia Z update meltdown

_alexdon_ — Mon, 30 Dec 2013 11:36:13 GMT

What did you use to repair?

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 11:39:10 GMT

right now im downloading the sony mobile update to try to repair the phone there. crossed fingers haven't tried any other methods yet

Re: Sony Xperia Z update meltdown

_alexdon_ — Mon, 30 Dec 2013 11:43:50 GMT

Try sony update service,it gives better results.

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 11:45:17 GMT

yeah it want's me to charge my phone before i can reset it to factory settings... so have to wait a few hours, although im not sure it's charging since it's turning on/off all the time... ?

Re: Sony Xperia Z update meltdown

_alexdon_ — Mon, 30 Dec 2013 11:48:09 GMT

Yes,it needs at least 50%.Just connect to wall charger and keep it there for 1-2 hours.

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 11:49:50 GMT

thanks ill try it ! ;D thanks for your help so far, should work if i can get it charged

Re: Sony Xperia Z update meltdown

_alexdon_ — Mon, 30 Dec 2013 11:51:33 GMT

You are welcome,keep us updated.

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 13:01:59 GMT

now after 2 hours in the charger , i still can't get it to either update or reset to factory settings, i really don't think it's charging to it's fullest when turning on/off all the time

Re: Sony Xperia Z update meltdown

_alexdon_ — Mon, 30 Dec 2013 13:09:27 GMT

Attempt a repair with sony update service.

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 13:11:15 GMT

that's what im trying, that keeps failing for some reason... 😞

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 13:12:27 GMT

and btw it's a Z and not a Z1 🙂 just had a brainfart when throwing it inhere

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 13:17:05 GMT

i'm getting it to connect but in the confirmation it says that there's a new software update that need to be installed and then i can either choose to install in normal or reset the phone and then install it... both actions fail and i get told to charge my phone 😕

Re: Sony Xperia Z update meltdown

_alexdon_ — Mon, 30 Dec 2013 13:19:34 GMT

I moved the topic in the correct section.I do not know,you might want to visit a sony center,it is better.

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 13:23:12 GMT

yeah im callling support from my girlfriends phone in a min. to get a solution... will keep it updated here

Re: Sony Xperia Z update meltdown

_alexdon_ — Mon, 30 Dec 2013 13:26:45 GMT

If they tell you the same I told you,it is better to take the phone directly there.

Re: Sony Xperia Z update meltdown

rasmusholm90 — Mon, 30 Dec 2013 14:13:48 GMT

no answer from call support yet, so going to the store instead will update further when i get back

Re: Sony Xperia Z update meltdown

JakeSully — Mon, 30 Dec 2013 14:18:04 GMT

do this download http://sonymobile.com/global-en/tools/update-service/ and install it and then select your model follow steps on program connect the phone and hold down volume down at same time while connecting once program tells you to let go of button then do that and let the program do a new re-install of 4.3 into your phone hopefully this will be successfull and get your phone back to life.