topic Re: Settings app closes when trying to see battery usage in Z Series

Settings app closes when trying to see battery usage

Dr4hkc3 — Fri, 07 Mar 2014 12:22:37 GMT

Recently I have encountered the problem that when I open Settings>Power Management>Battery Usage the Settings app closes with the message "Unfortunately, Settings has stopped". If I confirm with OK or just wait the Settings app will restart.

I have tried the following activities to solve the problem but without success yet:

normal power off and restart: --> problem remains
de-installed recently installed apps: --> problem remains
booted into safe mode: --> problem remains
(in addition had to log in to some of the apps because their accounts had vanished and restore some shortcuts that went missing in folders on the homescreen.

What I have not tried yet is backup, reset to factory, restore backup.

Does anyone have an idea how to be able to see battery usage again without resorting to a factory reset?

Re: Settings app closes when trying to see battery usage

_alexdon_ — Fri, 07 Mar 2014 12:28:59 GMT

Try settings-apps-all-look for settings app,tap on it and clear data.Restart your phone.

Re: Settings app closes when trying to see battery usage

Dr4hkc3 — Fri, 07 Mar 2014 14:04:01 GMT

Thank you alexdon.

Unfortunately that didn't do it either. The settings still close if I select battery usage.

There was another entry in the apps list just below the settings app, something like "settings memory" ("Einstellungsspeicher" in German).

Should I clear that entry's data as well?

Thanks for suggestions

Re: Settings app closes when trying to see battery usage

_alexdon_ — Fri, 07 Mar 2014 14:07:14 GMT

In settings-apps-all,look for settings,it should be there,looking just like the normal settings app.There you can clear data for it.

Re: Settings app closes when trying to see battery usage

Dr4hkc3 — Fri, 07 Mar 2014 14:18:51 GMT

Sorry alexdon if I didn't express myself correctly.

I did find the settings app where you pointed me to and cleared the data for it, but to no effect.

After the restart, the problem remains.

I was just wondering if i should clear the data for the neighbouring entry "settings memory" too.

Just for the record: It is a model D5503, Build 14.2.A.1.114, stock, not rooted.

Re: Settings app closes when trying to see battery usage

_alexdon_ — Fri, 07 Mar 2014 17:40:33 GMT

Boot your phone in safe mode and see if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Settings app closes when trying to see battery usage

Dr4hkc3 — Fri, 07 Mar 2014 20:47:11 GMT

I did boot to safemode earlier but it didn't solve the problem.

It is gone now though, but I think your clue to clear the settings app's data plus a full recharge of the battery did the job.
Now the battery usage is displayed again. 🙂

Re: Settings app closes when trying to see battery usage

_alexdon_ — Fri, 07 Mar 2014 22:38:39 GMT

Ok,great.Anytime.