topic Xperia Z2 headphone jack in phone doesnt work in Z Series

Xperia Z2 headphone jack in phone doesnt work

ThatUglyKid — Wed, 03 Dec 2014 18:54:30 GMT

I have a problem with my xperia Z2 headphone jack and this is the second time its happened. First time it did I changed the Text-to-speech output from Google to Pico TTS and it went back to functioning as normal. No that it has happened again, i've tried to switch back to Google and then back again to Pico TTS but still won't work. I've tried clearing the smart connect data, still won't work. Reset the phone, no change either. I've had the phone for 4 months now, never used it in water so I don't understand why the headphone jack is not working. The headphones work when I plug them in another device. Any help on this?

Re: Xperia Z2 headphone jack in phone doesnt work

Uliwooly — Wed, 03 Dec 2014 19:10:45 GMT

What if you try a different pair of headphones?

Re: Xperia Z2 headphone jack in phone doesnt work

Uliwooly — Wed, 03 Dec 2014 19:11:09 GMT

If that doesn't work then contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Xperia Z2 headphone jack in phone doesnt work

iSys — Thu, 04 Dec 2014 19:04:40 GMT

Easy problem, try disabling or uninstall any Smart Connect app update, then update the thing again, restart, and voila -- your headphone jack starts working again

Re: Xperia Z2 headphone jack in phone doesnt work

BeadyEye — Thu, 04 Dec 2014 19:52:59 GMT

I know when my dad had this issue, you could feel that it was a hardware problem. Normally you can feel that small light click when plugging in any headphones into any jack. It has almost like a tiny click that let's you know it's in there. His phone didn't have that. It felt loose. And sure enough it was a hardware defect.

Do your headphones feel that tiny click when inserted all the way? Or does it feel loose?

Re: Xperia Z2 headphone jack in phone doesnt work

iSys — Fri, 05 Dec 2014 01:55:20 GMT

Z2 got 5 poles, TRRRS against normal TRRS headphone jacks. All Z2 and Z3 (including the Walkman NW F887) i encounter doesn't click like normal headphone jack does... At least in my case

Re: Xperia Z2 headphone jack in phone doesnt work

aritradeep — Fri, 05 Dec 2014 08:37:35 GMT

Please select your headphone first . Then connect your headphone with phone.

Re: Xperia Z2 headphone jack in phone doesnt work

ThatUglyKid — Sun, 07 Dec 2014 09:19:22 GMT

Was your dad's phone a Z2?

I don't recall hearing that small click even when the headphone jack was working, but I'd see the notification "headset connected" pop up in the notifications tab. Now there's no detection.

Re: Xperia Z2 headphone jack in phone doesnt work

ThatUglyKid — Sun, 07 Dec 2014 09:20:37 GMT

@iSys wrote:
Easy problem, try disabling or uninstall any Smart Connect app update, then update the thing again, restart, and voila -- your headphone jack starts working again

Let me give this a try

Re: Xperia Z2 headphone jack in phone doesnt work

ThatUglyKid — Sun, 07 Dec 2014 09:21:54 GMT

@uliwooly wrote:
What if you try a different pair of headphones?

Not working with other headphones either

Re: Xperia Z2 headphone jack in phone doesnt work

andersmollmark — Wed, 28 Jan 2015 07:48:18 GMT

I have experienced the same problem that my headphones stopped working. If i restart the phone everything works as normal but after a while the headphones stop working again. I tried to go through my running apps och stop one at a time until the headphones work again and it was a success! In my case it was whatsapp that caused the problem.

Good luck!

Re: Xperia Z2 headphone jack in phone doesnt work

Creme_06 — Mon, 30 Mar 2015 18:35:05 GMT

I have the same problem for my z2, first ive tried to use my noise cancelling earphones in just 1 week then after that it started to stop working NC didnt recognise, even other earphone. I thought i lve got a nice perfect phone for me now but
.. Please is there anybody who can help or give a good info. Thanks

Re: Xperia Z2 headphone jack in phone doesnt work

ThatUglyKid — Mon, 30 Mar 2015 18:40:19 GMT

Try this:
Settings>language and input>speech>text-to-speech output and select Pico TTS.

I played around with it, kept restarting my phone and trying this option. Took like 2 weeks then suddenly my earphones were working again. I don't know what was the issue. Hope this helps

Re: Xperia Z2 headphone jack in phone doesnt work

jamessharpdrums — Mon, 20 Apr 2015 19:09:16 GMT

I have the same problem. It was repaired by Sony 4 weeks ago, and is now faulty again.
Definite hardware fault in my case. Disappointing.

Re: Xperia Z2 headphone jack in phone doesnt work

TheProLemon — Tue, 21 Apr 2015 15:14:05 GMT

How do you do that?

Re: Xperia Z2 headphone jack in phone doesnt work

ThatUglyKid — Tue, 21 Apr 2015 15:16:36 GMT

@TheProLemon what exactly?

Re: Xperia Z2 headphone jack in phone doesnt work

BigDan3000 — Wed, 24 Jun 2015 16:53:13 GMT

I have also been having this issue with the headphones not being detected by my xperia z2, and this as occured mant times. Everytime I plug the headphones in there will be no response. I tried everything from text to speech, to restoring factory settings, restarting the phone, and also trouble shooting. The only option that worked for me was to place my phone in water (as we all know it is waterproof with the flap on) in order to get all the dust and dirt out of the jack. Works perfect as on most occassions the fault occurs probably because of dirt within the jack. I hope this helps but dunk the phone in water at your own peril!

Re: Xperia Z2 headphone jack in phone doesnt work

Gero11 — Sat, 04 Jul 2015 13:22:13 GMT

In my case the problem was dirt in the jack. I just introduced and thin stick and tried to clean it. After this everything worked.

Re: Xperia Z2 headphone jack in phone doesnt work

ambermarie43560 — Thu, 16 Jul 2015 01:44:27 GMT

My Xperia will only recognize some headphones, not all. There is a free app in play store that allows me to use any headphones. - SOUNDABOUT

Re: Xperia Z2 headphone jack in phone doesnt work

Psychedelic420 — Tue, 22 Sep 2015 00:23:16 GMT

I experience this problem today, After I wash the audio jack of my xperiaz2 I'm so happy it started working again. I was desperate so I tried washing it and it was like magic