topic Re: The whole thing froze, completely unresponsive in Z Series

The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 17:48:50 GMT

I was listening to the FM radio for the first time on my experia zl and the whole thing froze. It will not respond to anything,

I can hold the start button for 5 minutes with no response.

Is anyone else having similar problems?

Re: The whole thing froze, completely unresponsive

Uliwooly — Fri, 03 May 2013 17:49:46 GMT

which build number do you have?

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 17:53:39 GMT

I have no clue

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 18:02:03 GMT

According to the usb wire it is model EC801.

Don't know if that helps

Re: The whole thing froze, completely unresponsive

Uliwooly — Fri, 03 May 2013 18:04:21 GMT

on your phone

settings > about phone > build number

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 18:08:34 GMT

the phone is frozen, nothing works, period,the view screen stays on displaying the fm radio app.

No touch screen, absolutely no repsonse from the power button, not response from the volume control, no response from the camera button.

Even the old windows blue screen of death was more responsive than this.

Re: The whole thing froze, completely unresponsive

Uliwooly — Fri, 03 May 2013 18:19:48 GMT

press and hold power & volume up for 10 seconds

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 18:28:37 GMT

Nothing, held it for 30/40 seconds (slow count).

Looks like I will need to let the power run out and then restart (whenever that happens).

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 18:31:23 GMT

It's also quite warm where the experia label is on the back.

Re: The whole thing froze, completely unresponsive

Uliwooly — Fri, 03 May 2013 18:36:19 GMT

you must press and hold them at the same time Power & volume UP

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 18:52:02 GMT

Did that, just did it again... nothing.

Held the Power button and volume UP... 30/40 seconds...nothing

Held the Power button and volume DOWN... 30/40 seconds...nothing

It seems I will have to wait until it runs out of power and then restart it. The screen is stuck on fm radio, 91% power, 1:14pm eastern standard.

I've had since April15, if it's still like this by the time I head home, it will be going back to Costco.

Thank you for trying.

Re: The whole thing froze, completely unresponsive

Uliwooly — Fri, 03 May 2013 19:20:02 GMT

try this

remove the SIM card and put it back on, it should restart your phone

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 19:48:22 GMT

Stuborn little device, still no change with this procedure.

While doing this I noticed a number CE0682 would this be the build #?

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 19:49:36 GMT

Maybe it just doesn't like the blues. lol:smileysilly:

Re: The whole thing froze, completely unresponsive

Uliwooly — Fri, 03 May 2013 20:00:22 GMT

so even after pressing power & volume up at the same time for 10+ seconds, or removing the SIM card the phone is still stuck (on) ? that's quite interesting, press and hold the power button for 20 seconds. this is quite odd

Re: The whole thing froze, completely unresponsive

Uliwooly — Fri, 03 May 2013 20:01:29 GMT

the build number will be

settings > about phone > build number

10.1.A.1.434 or so

Re: The whole thing froze, completely unresponsive

Uliwooly — Fri, 03 May 2013 20:01:54 GMT

once you get the phone to restart use SUS to repair your phone or return it/exchange it

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

for future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 20:02:51 GMT

Did that more than once for more than 20 seconds, didn't do anything.

It's now been on the same screen for 2 hours 45 minutes, nothing works.

Re: The whole thing froze, completely unresponsive

SusyD — Fri, 03 May 2013 20:23:58 GMT

Thanks a lot for your effort

Re: The whole thing froze, completely unresponsive

GeoffH — Sat, 04 May 2013 00:35:43 GMT

following this with interest - SusyD you have an anomaly in your hands - some people have an issue with turning on but never turning off

have you definately connected to your PC via USB and tried to do an update repair ? download Pc Companion from Sony (do a search)

do you have a memory card inserted ? if so remove it

plug in headphones and see what happens

this is pretty weird

is the phone doing anything at all - does the battery indicator show a drain - is it going down

is the clock changing time