topic Re: xperia z2 not responding to touch in Z Series

xperia z2 not responding to touch

tumi7 — Tue, 10 Mar 2015 20:43:00 GMT

i have been using my xperia z2 for 6 months now.i sent a message to someone yesterday and the next minute my phone didnt respond to touch at all.it's been about 24 hours now.every other thing is working:i charged it,restarted it by removing the sim card ,can see all my notifications,the time is changing ....but i can't use it because the home screen is locked.all other buttons(camera and power button) on the side are working perfectly. any help,anyone?

Re: xperia z2 not responding to touch

Uliwooly — Tue, 10 Mar 2015 20:57:31 GMT

That seems to be a hardware issue, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: xperia z2 not responding to touch

Uliwooly — Tue, 10 Mar 2015 20:58:08 GMT

Other things to try

boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

or repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: xperia z2 not responding to touch

tumi7 — Tue, 10 Mar 2015 21:19:03 GMT

thanks for your reply.i cannot do the safe boot option as i cannot perform any action that requires me touching the screen.i have downloaded and installed the pcc but cannot use it also as my phone needs to be unlocked for it to access my phone.

Re: xperia z2 not responding to touch

_alexdon_ — Tue, 10 Mar 2015 21:22:46 GMT

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: xperia z2 not responding to touch

Jake-SonyXperia — Tue, 10 Mar 2015 23:22:15 GMT

Hi tumi7,

Discussion Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

To power in to Safe mode, simply hold the Power Key and the Volume Up key together until the handset vibrates 3 times, this will power the device off, once done power the handset back on and when you see the Xperia Logo, press and hold the Volume Down button until the phone starts completely.

The phone will be in safemode, from here see if the screen works.

Re: xperia z2 not responding to touch

tumi7 — Wed, 11 Mar 2015 05:15:19 GMT

thanks for your reply jake.i have done as you directed but it is still not responding to touch.the phone is in safe mode now but still not working.

Re: xperia z2 not responding to touch

_alexdon_ — Wed, 11 Mar 2015 05:19:32 GMT

@tumi7 perform the repair.

Re: xperia z2 not responding to touch

Jake-SonyXperia — Wed, 11 Mar 2015 05:24:06 GMT

If the Software repair does not help, then your best bet will be to get the handset to a service agent, in such a case you are best to contact our customer care teams.

Use my signature below to find appropriate contacts details for your location.

Re: xperia z2 not responding to touch

tumi7 — Tue, 24 Mar 2015 18:48:34 GMT

thank you to everyone who responded to my question.it was a hrdware issue and i had to change the screen.thank you

Re: xperia z2 not responding to touch

Uliwooly — Tue, 24 Mar 2015 18:51:55 GMT

@tumi7 Anytime

Re: xperia z2 not responding to touch

Gotty — Thu, 13 Jun 2019 20:09:51 GMT

Replace touch , but it's not responding and everything else is working.