topic Re: No sound for incoming SMS messages in Z Series

No sound for incoming SMS messages

mrh2go — Fri, 27 Nov 2015 11:11:45 GMT

Please help! Incoming SMS messages are silent. There is no sound on the phone when they arrive. Phone ringtone and all other sounds/speaker work fine. Is there an adjustment or setting for SMS or do I have a phone problem?

Thanks for your help.

Re: No sound for incoming SMS messages

Samuel1 — Fri, 27 Nov 2015 11:14:25 GMT

Have you checked the settings? If you open up Messages > Settings you find the notifications settings for text messages.

Re: No sound for incoming SMS messages

Sportkombi — Thu, 04 Feb 2016 10:52:32 GMT

Hi,

i have the same problem. Settings sound sms in settings is ok, other notification sounds works. But nothing happend, phone is silent and vibration also doesnt work.

otherwise, when sms comes notification bar doesnt appear on top of touchscreen. other notification bars are ok.

regards

Re: No sound for incoming SMS messages

Rickard — Thu, 04 Feb 2016 11:45:39 GMT

Also check so that notifications are not blocked for the messaging app. You can check this under Settings -> Sound & notification -> App notifications -> Messaging.

Re: No sound for incoming SMS messages

MarlonUk1 — Thu, 04 Feb 2016 11:48:42 GMT

does sound and vibration work on diagnostics and safe mode?
/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

http://support.sonymobile.com/global-en/xperiae4dual/userguide/Running-diagnostic-tests/

Re: No sound for incoming SMS messages

Sportkombi — Thu, 04 Feb 2016 12:22:41 GMT

All application have neutral settings.

Safe Mode is exactly the same . nothing has changed. performance test showed no defects

😕

Re: No sound for incoming SMS messages

Sportkombi — Tue, 09 Feb 2016 09:02:11 GMT

factory reset solved the problem.

Re: No sound for incoming SMS messages

Rickard — Tue, 09 Feb 2016 14:17:56 GMT

Glad to hear that you've solved it and i'm sorry that you had to reset your phone.

Please let us know in case you should see this again.

Re: No sound for incoming SMS messages

Lisse83 — Tue, 07 Mar 2017 21:37:16 GMT

I have the same... No sound. Checked all the settings and they are correct.

I don't want to put to factory settings. This phone is only a few months old.

This occurred after the last update.

Re: No sound for incoming SMS messages

Ladylost — Wed, 26 Jul 2017 10:47:44 GMT

Same issue - don't want to factory reset.

Also just happend after an update.. Please fix this with a new update.

Re: No sound for incoming SMS messages

NuitariKrynn — Tue, 12 Dec 2017 14:57:29 GMT

I also had this problem after I repaired my Oreo installation on my Xperia XZ and my 'Messaging' app didn't play the notification tone. I suspect the restore of my backup data may have broken something.

The settings menu inside the app 'Messaging' was different to the menu in 'Messages' app that appears in my brother's XZ Premium. I had to go the long route to find the hidden notifications settings page. This page then looked like the ones I found online.

(The below instructions are from the main phone settings app - ie the cog from the app drawer)

I went to Settings - Apps & notifications - Configure notifications - Notifications (On for all apps)

This brought up a list of the apps.

I scrolled down to find the app 'Messaging' app and opened it.

You will see a page with a the app symbol and the app name 'Messaging'.

If the text under "Messages" is: No sound, then there is the problem.

Select "Messages" to get to the sub menu.

Importance should be changed to Urgent: Make sound and pop on screen.

When you go back 1 page, you should be able to select your sound.

Sound should be your notification sound.

I had Vibrate, Show notification dot & Blink light on the on position. I had Interrupts set to off. These 4 options are up to you.

If you already had: Make sound and pop on screen, then my solution will not help you.

Re: No sound for incoming SMS messages

Deeporangehouse — Mon, 21 May 2018 12:13:26 GMT

I love you

Re: No sound for incoming SMS messages

alienqueen — Mon, 29 Oct 2018 10:24:31 GMT

thanks-it worked!

Re: No sound for incoming SMS messages

luci1974 — Fri, 06 Sep 2019 17:30:00 GMT

Re: No sound for incoming SMS messages

weis0305 — Thu, 05 Mar 2020 02:31:44 GMT

this is happening again with the recent Xperia updates just released (03/04/2020) — please review and repair.