topic Re: trouble updating my Xperia ZL with computer in Z Series

trouble updating my Xperia ZL with computer

phantomjose — Fri, 02 Aug 2013 16:50:01 GMT

Hello, my phone notified me that there was a new update and that it could only be updated with a computer. So I connected my phone to my computer with the USB cord. And Sony PC companion notified me as well about a new software update being available. So I clicked starts under Support Zone, but every time I do it says "this application could not be installed please try again later." I could really use some help figuring out what went wrong and how I can get it to update.

Re: trouble updating my Xperia ZL with computer

Uliwooly — Fri, 02 Aug 2013 17:03:26 GMT

try SUS instead of PCC. Install SUS > restart your PC > disable your firewall and antivirus and try again

Re: trouble updating my Xperia ZL with computer

Uliwooly — Fri, 02 Aug 2013 17:03:52 GMT

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: trouble updating my Xperia ZL with computer

phantomjose — Fri, 02 Aug 2013 19:02:27 GMT

Thanks, that did it!

Re: trouble updating my Xperia ZL with computer

Uliwooly — Sat, 03 Aug 2013 16:57:07 GMT

anytime