topic Re: FORGOT SCREENLOCK PIN in Z Series

FORGOT SCREENLOCK PIN

karlok — Mon, 14 Oct 2013 11:21:29 GMT

Hello... I'm using SONY XPERIA Z1
What can I do if I forgot my screenlock PIN?
Do I need to reset the phone?

IF reset is needed, how can I reset my Z1 at home?

Re: FORGOT SCREENLOCK PIN

gwhispererz — Mon, 14 Oct 2013 11:28:45 GMT

Hi, are you prompted with option to enter your Gmail account username and password after numerous attempts?

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.

Re: FORGOT SCREENLOCK PIN

karlok — Mon, 14 Oct 2013 11:38:08 GMT

No.. I'm asked to type in my PIN password again and again ><

Re: FORGOT SCREENLOCK PIN

gwhispererz — Mon, 14 Oct 2013 11:42:00 GMT

You need to reset phone with PC Companion or Update Service. This process will erase everything from your phone.

http://www.sonymobile.com/gb/tools/pc-companion/

http://www.sonymobile.com/gb/tools/update-service/

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.

Re: FORGOT SCREENLOCK PIN

karlok — Mon, 14 Oct 2013 11:49:06 GMT

When I use the PC Companion, the phone cant connect to it. PC COmpanion has asked me to unlock the PIN but I had already forgotten it.

What should I do next?

Re: FORGOT SCREENLOCK PIN

gwhispererz — Mon, 14 Oct 2013 11:50:24 GMT

Update Service will work.

Re: FORGOT SCREENLOCK PIN

karlok — Mon, 14 Oct 2013 12:21:24 GMT

Ok.. I will try it!

Re: FORGOT SCREENLOCK PIN

gwhispererz — Mon, 14 Oct 2013 12:23:20 GMT

Don't forget your pin again or don't even set one.

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.

Re: FORGOT SCREENLOCK PIN

karlok — Sun, 20 Oct 2013 01:41:43 GMT

http://talk.sonymobile.com/t5/Xperia-Z1/Battery-performance/m-p/413429
Can you help me?

Re: FORGOT SCREENLOCK PIN

gwhispererz — Sun, 20 Oct 2013 11:15:33 GMT

Hi Karlok, just replied your other post.

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.

Re: FORGOT SCREENLOCK PIN

wra — Sun, 02 Feb 2014 22:13:54 GMT

@karlok wrote:
Hello... I'm using SONY XPERIA Z1
What can I do if I forgot my screenlock PIN?
Do I need to reset the phone?
IF reset is needed, how can I reset my Z1 at home?

Re: FORGOT SCREENLOCK PIN

_alexdon_ — Sun, 02 Feb 2014 22:16:00 GMT

Just download sony update service and repair.

Re: FORGOT SCREENLOCK PIN

harishshiva22 — Thu, 27 Mar 2014 11:11:54 GMT

Sir.ive forgotten my pin for face recognition. bt my phone recognise my phone. Nd how can i retrive my pin.

Re: FORGOT SCREENLOCK PIN

_alexdon_ — Thu, 27 Mar 2014 13:33:25 GMT

Download sony update service:

http://www.sonymobile.com/gb/tools/update-service/

Re: FORGOT SCREENLOCK PIN

jonoloco — Fri, 11 Apr 2014 15:24:28 GMT

Doesn't work as it prompts you to insert sim and unlock screen before proceeding to update/repair.

Re: FORGOT SCREENLOCK PIN

_alexdon_ — Fri, 11 Apr 2014 19:10:55 GMT

SUS does not require unlock,PCC does.

Re: FORGOT SCREENLOCK PIN

akz — Sun, 11 May 2014 09:29:18 GMT

I FORGOT MY SCREEN LOCK PIN SO PL LET US KNOW HOW TO UNLOCK THE SAME.

Re: FORGOT SCREENLOCK PIN

_alexdon_ — Sun, 11 May 2014 10:02:17 GMT

It is told in the upper posts,repair with SUS.

Re: FORGOT SCREENLOCK PIN

1974 — Wed, 24 Sep 2014 17:32:34 GMT

I forgot my screen lock password. How do i unlock it.

Re: FORGOT SCREENLOCK PIN

_alexdon_ — Wed, 24 Sep 2014 17:46:12 GMT

You have to perform a software repair using PC companion.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.