topic Re: KD-50X89J White horizontal line. 😭 in General chat

KD-50X89J White horizontal line. 😭

Peterbob — Fri, 02 Aug 2024 14:43:19 GMT

hi, curious as to whether anyone has has a similar issue. Not set specific probably but out of the blue whilst playing on the ps5 a feint white line appeared across the middle of the screen.

No matter what I'm doing gaming/4k player/ streaming its there.

Powered off/on checked/swapped cables between devices updated firmware, restarted and reset. Nothing works.

Anything i haven't done? If anyone has a recommendation id be grateful.

Peter

Re: KD-50X89J White horizontal line. 😭

Anonymous — Wed, 07 Aug 2024 16:39:14 GMT

@Peterbob , follow this article here How to troubleshoot screen and picture issues on your Sony TV then contact the support team if you still have the line.

Re: KD-50X89J White horizontal line. 😭

Peterbob — Fri, 09 Aug 2024 08:48:04 GMT

No I've jumped through all the sony hoops already but thank you.

Spoken to support people days ago a replacement is being sorted, here’s hoping i don't end up with a worse tv than i currently have.

i will return with the results when its finished with in case anyone else has a similar issue. Ta