topic Re: BLUE RAY BDP S350 Firmware in General chat

BLUE RAY BDP S350 Firmware

DVD00999 — Tue, 13 Aug 2024 21:51:03 GMT

I would like to know the last firmware up date for the DVD player BDP S350 please.

Re: BLUE RAY BDP S350 Firmware

daveyh64 — Wed, 14 Aug 2024 05:17:58 GMT

Click on the link below to get to the Sony Support site for your Blu-Ray player.

https://www.sony.co.uk/electronics/support/home-video-blu-ray-disc-players-recorders/bdp-s350/downloads

Then click on Sony Home Audio and Video : Firmware Downloads.

As you can see the last update was released in February 2011 and updated the player to version 024.

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Wed, 14 Aug 2024 13:05:04 GMT

Thank you Davey64,

Last week I did an auto update using ethernet cable "firmware version 024, now updated"

However still unable to play Blue ray disc's purchased July 2024.

Can anyone shed some light upon why Blue ray disc's do not play ? in the Sony Blue Ray BDP S350 please.

I can confirm out of the 11 Blue ray disc's purchased all are correct codes and clean.

Screen said "Cannot operate this disc"

DVD's happy to play.

thank you in advance.

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Wed, 14 Aug 2024 13:18:25 GMT

The other question I was unable to find an answer was this page indicates that the S350 can have firmware 026.

https://www.sony.com/electronics/support/downloads/W0007712

"This utility upgrades the Blu-ray Disc player firmware to version 026 and provides the following benefits:

Improvements over firmware version 024:"

I highlighted in blue below S350

I downloaded this firmware tried the UBS method no joy.

Any ideas ?

I suspect the firmware using the ethernet method is stuck at 024 and needs to be updated to 026.

Or the links in here are incorrect.

thank you

Re: BLUE RAY BDP S350 Firmware

daveyh64 — Thu, 15 Aug 2024 07:12:47 GMT

Interesting you found a further update to 026, but one thing to note is that update is on the Sony USA site

so it may be possible that this update is only for USA models.

As you are asking your question in the Sony UK support site and your avatar has a Union flag I am presuming you are in the UK. When you use the Sony UK support site you are only offered the 024 update as linked to previously.

This may also be the case if you are trying to upgrade via internet and only being offered 024 as your machine is registering with Sonys servers that your machine is UK specifications.

Next you mention you tried to upgrade via USB, the Sony support site only mentions two ways of upgrading either by internet connection or creating a CD.

The page you linked to is the Mac downloadable version so I am presuming you like me are on a Mac.

Initially it downloads as .zip file. On completion the file should automatically unzip to a .iso file and it is this

that you use to create the upgrade CD disc. Is this what you did.

Is this Blu-Ray player new to you. Does it play Blu Ray discs other than the ones you bought recently.

If it is not playing any Blu Ray discs at all then it could be that the Blu Ray laser set has failed.

The machine has different laser sets one for reading CDs, one for DVDs and one for Blu Ray.

If the Blu Ray set has failed then that would answer why you are unable to play Blu Ray but the player will still function as a DVD or CD player.

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Thu, 15 Aug 2024 21:21:59 GMT

Hello daveyh64,

First thank you very much for the time and efforts in replying it is appreciated.

I try and answer here the best I can.

Interesting you found a further update to 026, but one thing to note is that update is on the Sony USA site

so it may be possible that this update is only for USA models.

Answer interesting here's me thinking its like an IOS update across the globe.

I suspect USA server updated in Europe no one addressed the issue.

Answer yes in Uk

Next you mention you tried to upgrade via USB, the Sony support site only mentions two ways of upgrading either by internet connection or creating a CD.

Answer, I need to re find the video I watched a person update by CD, internet and USB.

The page you linked to is the Mac downloadable version so I am presuming you like me are on a Mac.

Initially it downloads as .zip file. On completion the file should automatically unzip to a .iso file and it is this

that you use to create the upgrade CD disc. Is this what you did.

Answer, correct Mac, tried the USB suggestion however no option as per video I watched.

Also no CD burner here in 2024.

Is this Blu-Ray player new to you. Does it play Blu Ray discs other than the ones you bought recently.

Answer, It has in the past played Blue ray however none of these now play. Including the new BR discs purchased.

Have re inserted old BR discs no joy.

Same error.

If it is not playing any Blu Ray discs at all then it could be that the Blu Ray laser set has failed.

Answer, occasionally it plays the newer BR discs for about 40 seconds and then stops.

Somewhere in the forum I read someone else has had the same experiences.

I think you could be correct here,

The machine has different laser sets one for reading CDs, one for DVDs and one for Blu Ray.

( I did not know this thank you )

If the Blu Ray set has failed then that would answer why you are unable to play Blu Ray but the player will still function as a DVD or CD player.

I think I have a look at this solution as a possible.

https://youtu.be/GfOWAhxoZtc?feature=shared

thank you for the inputs and ideas daveyh64

Re: BLUE RAY BDP S350 Firmware

Anonymous — Tue, 20 Aug 2024 16:55:51 GMT

Hey @DVD00999

Did you try to reset the DVD player if you're still facing the same issue and test again page 53: https://www.sony.com/electronics/support/res/manuals/4120/41208911M.pdf

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Tue, 20 Aug 2024 17:19:14 GMT

Hello EMS,

I did indeed try this with the Sony tech over the phone no joy. Thank you for the input.
I did take to Sony dealer they said blue ray lazier fine update firmware

Re: BLUE RAY BDP S350 Firmware

Anonymous — Thu, 22 Aug 2024 15:45:47 GMT

Hey @DVD00999

Do you mean that the device only needs to be updated?

I do believe it needs to be inspected, though

If it doesn't play DVD discs, and all possible steps have been made

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Thu, 22 Aug 2024 16:38:07 GMT

Hi EMS,

Shop said update the firmware.

I have. (024)

DVD's play fine.

Blue Ray no.

Shop said blue Ray Laser works and fine.

Re: BLUE RAY BDP S350 Firmware

daveyh64 — Thu, 22 Aug 2024 16:59:17 GMT

You have said in the past your Blu Ray player does not play Blu Ray discs.

So how does a 'Sony shop' give it a clear bill of health and you accept that?

I have also told you that the 026 update was only available via the Sony USA site and therefore only for

the USA versions of your Sony Blu Ray player.

As you are in the UK / Europe that update is not available for your version of this Blu Ray player.

You have also shared a You Tube video of a fix for the Blu Players alignment issue where it is capable of reading CDs/ DVDs but unable to play Blu Ray discs even though both the red laser and the blue laser are working.

This was according to the You Tube poster needing to tighten or loosen screws (as appropriate) on the transport system. Have you tried that?

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Thu, 22 Aug 2024 17:20:10 GMT

Hi Dave,

You have said in the past your Blu Ray player does not play Blu Ray discs.

Did in the past, not now.

So how does a 'Sony shop' give it a clear bill of health and you accept that?

They are experts not me, do I accept 50-50.

I have also told you that the 026 update was only available via the Sony USA site and therefore only for

the USA versions of your Sony Blu Ray player.

As you are in the UK / Europe that update is not available for your version of this Blu Ray player.

Yes I still think 026 is higher than 024 and no one updated Europe side of firmware is a more probably reason why the Blue ray has stopped playing blue ray, after all it did before.

This was according to the You Tube poster needing to tighten or loosen screws (as appropriate) on the transport system. Have you tried that?

Nope as I believe the firmware the issue, may have a look one day though.

Re: BLUE RAY BDP S350 Firmware

daveyh64 — Fri, 23 Aug 2024 08:16:02 GMT

So your Blu Ray player is now playing Blu Ray discs, then your problem is over.

The 026 update as I have said on a few occasions is only available on the Sony US site, which means it is only available for those who have the US version of your player. This could mean that the 026 update addressed some issues only the American market players had and was not necessary to be released to other world locations such as UK/ Europe. And that is why the UK/ Europe Sony update site has the 024 update as the last available.

Did you ask your Sony expert why only the US site has the 026 update?

As you have downloaded the 026 update anyway have you found someone or somewhere where you can burn a CD

with the update on it to see if it will install. Most unlikely as the update will probably notice that your machine is a UK/ Europe spec machine and refuse to install.

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Fri, 23 Aug 2024 19:38:07 GMT

So your Blu Ray player is now playing Blu Ray discs?

The 026 update as I have said on a few occasions is only available on the Sony US site, which means it is only available for those who have the US version of your player.

Yes you have mentioned this many times.
The Sony help line said they believe the Europe side stuck at 024 firmware. Asia, USA etc have 026.
which help line said could be a contributing factor.

Did you ask your Sony expert why only the US site has the 026 update?

Sony shop I dropped off the unit, the sales person took the unit. No conversation took place re firmware.

As you have downloaded the 026 update anyway have you found someone or somewhere where you can burn a CD

with the update on it to see if it will install. Most unlikely as the update will probably notice that your machine is a UK/ Europe spec machine and refuse to install.

Re: BLUE RAY BDP S350 Firmware

Anonymous — Fri, 30 Aug 2024 16:50:24 GMT

Hey @DVD00999 I think that this is probably a fault in the device and that you can get a proper inspection for the device with the Sony authorized service centres not the retailer as they can check it for you, and you can check the nearest one around you here don't forget to filter by the device category, and then enter your postcode, to be able to find the nearest authorized service centre to you.

Re: BLUE RAY BDP S350 Firmware

daveyh64 — Fri, 30 Aug 2024 17:40:43 GMT

Apparently he has taken the device to a Sony repair centre, they give it a clean bill of health even though it

does not play Blu Ray discs.

The OP has already given a link to a You Tube video in another post which describes the same problem

where the device cannot read Blu Ray discs. The blue laser is not finding the lead in track on Blu Ray discs.

In the video the problem is resolved by accessing the drive and adjusting two small screws on the transport

to adjust the tracking.

Unfortunately the OP believes a firmware update that was only released for American/ Canadian market

devices will fix his European spec model. The last firmware update for the European devices was in 2011

and took the software version to 024.

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Sat, 31 Aug 2024 12:03:05 GMT

Hello Altiar,

Yes I called the Sony help line they gave two options. Send in post or take to nearest Sony authorised service centre. Which I did do so yes, "Sony authorised service centre." has inspected unit. (All is good)

With regards to "the other person point of view, I suspect written contents get confused or mis read.

The Sony call centre said the Europe areas have not been updated to 026 and the server firmware stuck at 024 and the Sony help centre suggested this is cause of the issue.

More so since the unit been inspected by "Sony authorised service centre.!"

So I listen to Sony help and have to take them at their word. Nothing more I can do here.

thank you for your help.

Unfortunately the OP believes a firmware update that was only released for American/ Canadian market

devices will fix his European spec model. The last firmware update for the European devices was in 2011

and took the software version to 024.

Re: BLUE RAY BDP S350 Firmware

daveyh64 — Sun, 01 Sep 2024 08:18:21 GMT

Have you found somewhere or someone to write you a CD with the 026 update on it to see if it miraculously allows you to watch Blu Ray discs again.

From what I gather you believe that as your player has not been updated to the 026 version this

is the root of why your player no longer plays Blu Ray discs. As you know the 026 update is only available through the Sony US support site, so therefore it is not intended for UK/ European spec players.

As you believe that the absence of this update on your player is the cause of your problem then you would think that every owner of your player in the UK and Europe would have the same problem, but I don’t see any other posts with the same subject matter, if this were the case there would have been thousands over the intervening 12 years. This has led you to the conclusion that Sony are either completely oblivious to this or wilfully not including the 026 update for their UK and European customers, this would be illegal and I doubt Sony are that stupid.

Another thing I don’t understand is that you took this player to a repair shop telling them that it does not play Blu Ray discs. They apparently gave it a clean bill of health even though it cannot play Blu Ray discs

and you accepted that. Why would you accept that?

A Blu Ray player that previously played Blu Ray discs would not suddenly stop playing Blu Ray discs just because it hasn’t been updated. It is more likely to be a physical problem in the transport system.

Earlier you posted a link to a YouTube video showing a similar problem.

That was rectified by adjusting two small screws on the transport, have tried that?

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Sun, 01 Sep 2024 12:22:10 GMT

It seems like I hit a nerve there, but no need to get worked up davey. As I mentioned earlier, Sony provided me with the information. Also, just so you know, a quick internet search turned up the following.

Model BDP-S350 will play dvd's but not a blu-ray disc

Never had a problem with my blu-ray player until now. The last time I used the player, I watched a dvd movie. I tried t watch a blu-ray disc today and I kept getting the error message, "unable to play disc - unknown". I tried 5-6 different blu-ray discs. I made sure the firmware was updated and I followed the troubleshooting guide. Nothing has worked. It will play dvd's but not blu-ray discs. Does anyone have a solution?

This is in the forum here, davey. I added a url from this forum "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

Re: BLUE RAY BDP S350 Firmware

DVD00999 — Sun, 01 Sep 2024 12:24:22 GMT

users name is

topic Re: BLUE RAY BDP S350 Firmware in General chat

BLUE RAY BDP S350 Firmware

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