topic Re: Guarantee in General chat

Guarantee

Taylorraz — Tue, 27 Aug 2024 18:08:33 GMT

Hi , we have recently purchased a 75 inch Bravia 7 and Bravia 8 Theatre Bar, they are showing as my items in my Sony account, does this mean they are automatically registered for the 5 year guarantee?

Thanks in advance

Re: Guarantee

daveyh64 — Wed, 28 Aug 2024 06:47:58 GMT

Where did you buy your items, was it directly from Sony UK.

Only certain Sony TVs etc are available for a 5 year guarantee.

(not sure soundbars are covered by a 5 year guarantee)

When you were purchasing these items did you check to see if a 5 year guarantee is available.

To check eligibility for a 5 year guarantee and claim click on the link below,

https://www.sony.co.uk/promo/5yearwarranty

Re: Guarantee

Taylorraz — Wed, 28 Aug 2024 06:59:29 GMT

Thank you for the reply daveyh64

i followed the link and came back

GREAT NEWS, this combination entitles you to participate in our extra warranty promotion

then there is a link to proceed to claim,

when I purchased the products from Curry’s UK it did state 5 year guarantee, I have registered the TV with Sony, just want to make sure the 5 year Guarantee is activated

Re: Guarantee

daveyh64 — Wed, 28 Aug 2024 07:20:39 GMT

Currys may advertise it with a 5 year guarantee but this does not mean it is activated at purchase.

You do need to activate the 5 year guarantee through the link I gave you earlier.

Re: Guarantee

Anonymous — Sun, 01 Sep 2024 15:01:25 GMT

@Taylorraz Hey, you need to follow the above link to submit your claim 5 years warranty for the warranty to be activated. It's different from registering it on your MySony account.