https://community.sony.dk/t5/general-chat/why-has-2-step-verification-and-passwords-been-disabled-on-my/m-p/3988008#M15670 <P>Hello,</P><P>&nbsp;</P><P>I was wondering if anyone knows why my Sony account has just deactivated my password and 2 Step Verification? All I did was sign into my account and then I was sent a text message saying that my 2 Step Verification was disabled.</P><P>&nbsp;</P><P>Below I have attached screenshots of the text message and the settings screen when I try to reset my verification and password. The edit button for both have been grayed out, so I am unable to change their status.</P><P>&nbsp;</P><P>If anyone could help me fix it so that I can readd this verification method, that would be great.</P><P>&nbsp;</P><P>Thank you.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000035041.jpg" style="width: 1080px;"><img src="https://community.sony.dk/t5/image/serverpage/image-id/503472i8C2AC4525A3BB379/image-size/medium?v=v2&amp;px=400" role="button" title="1000035041.jpg" alt="1000035041.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000035042.jpg" style="width: 1080px;"><img src="https://community.sony.dk/t5/image/serverpage/image-id/503473i906BD8388ADFC28E/image-size/medium?v=v2&amp;px=400" role="button" title="1000035042.jpg" alt="1000035042.jpg" /></span></P><P> </P><P> </P> Tue, 03 Mar 2026 23:26:34 GMT DiverJas 2026-03-03T23:26:34Z https://community.sony.dk/t5/general-chat/why-has-2-step-verification-and-passwords-been-disabled-on-my/m-p/3988008#M15670 <P>Hello,</P><P>&nbsp;</P><P>I was wondering if anyone knows why my Sony account has just deactivated my password and 2 Step Verification? All I did was sign into my account and then I was sent a text message saying that my 2 Step Verification was disabled.</P><P>&nbsp;</P><P>Below I have attached screenshots of the text message and the settings screen when I try to reset my verification and password. The edit button for both have been grayed out, so I am unable to change their status.</P><P>&nbsp;</P><P>If anyone could help me fix it so that I can readd this verification method, that would be great.</P><P>&nbsp;</P><P>Thank you.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000035041.jpg" style="width: 1080px;"><img src="https://community.sony.dk/t5/image/serverpage/image-id/503472i8C2AC4525A3BB379/image-size/medium?v=v2&amp;px=400" role="button" title="1000035041.jpg" alt="1000035041.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000035042.jpg" style="width: 1080px;"><img src="https://community.sony.dk/t5/image/serverpage/image-id/503473i906BD8388ADFC28E/image-size/medium?v=v2&amp;px=400" role="button" title="1000035042.jpg" alt="1000035042.jpg" /></span></P><P> </P><P> </P> Tue, 03 Mar 2026 23:26:34 GMT https://community.sony.dk/t5/general-chat/why-has-2-step-verification-and-passwords-been-disabled-on-my/m-p/3988008#M15670 DiverJas 2026-03-03T23:26:34Z