topic WF-1000XM4 PC Conference Call in Portable Audio

WF-1000XM4 PC Conference Call

MIKEK87 — Fri, 11 Jun 2021 18:40:10 GMT

I just got WF-1000XM4.

When I connected it to PC as well as Mobile and tested conference call(MS Teams and ZOOM), I hear noise similar to fans or as if I am in a Tunnel.
It doesn't bother me too much while talking but I don't think that is normal.

Hope it gets fixed.

Also, this might be MS teams or my phone issue, MS Teams on mobile I was not able to hear what other person said. There were no sound coming from the other side. It was similar when I chose "Headphone" rather than "Headset" on PC MS Teams device settings. FYI there aren't the same settings on the mobile version of Teams.

Re: WF-1000XM4 PC Conference Call

Joe_Dohn — Thu, 01 Jul 2021 15:43:27 GMT

Is this noise that only you can hear? It could be rogue input from one of the callers/participants in your call.

Re: WF-1000XM4 PC Conference Call

MIKEK87 — Fri, 02 Jul 2021 07:14:39 GMT

I have tested it with my coworker and it seems like it's only on my side.

I feel like it has to do with the earbuds' Active Noise Cancelling function

Re: WF-1000XM4 PC Conference Call

HannahEd01 — Wed, 14 Jul 2021 15:33:22 GMT

Hi MIKEK87, If your smartphone or mobile phone supports both HFP and HSP, set it to HFP and try again. Also, check this out for your computer: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428694.html