topic Re: WH-1000XM3 headband creaking in Portable Audio

WH-1000XM3 headband creaking

FredSass — Thu, 18 Nov 2021 21:12:15 GMT

Hi. I have had my Sony WH-1000XM3 for a couple months. I haven't used them much until recently, while on public transport. The audio sound is brilliant. However, I have started noticing the headband is creaking whenever I move my head/jaw. It is a plastic against plastic sound. It is unbearable especially as they are top of the line expensive headphones. It is only the right side. Is there any way to fix this please? Thank you

Re: WH-1000XM3 headband creaking

Anonymous — Fri, 19 Nov 2021 19:03:01 GMT

This is a mechanical fault, most probably in the slider, i recommend you talk with Sony reps. and they will advise you on how to send this unit for inspection.

Re: WH-1000XM3 headband creaking

supersonicbionic — Sun, 12 Dec 2021 21:49:05 GMT

same problem with my WH-1000XM4 - do i need to contact the retailer i bought it from or Sony?

Re: WH-1000XM3 headband creaking

Piscie — Tue, 14 Dec 2021 15:41:15 GMT

@supersonicbionic, try reaching out to the Sony reps directly if your product still within the one year warranty.

Re: WH-1000XM3 headband creaking

supersonicbionic — Tue, 14 Dec 2021 16:04:55 GMT

thanks will do, yes i bought it a month ago.

Re: WH-1000XM3 headband creaking

FredSass — Tue, 14 Dec 2021 17:49:53 GMT

Fantastic service. Not a squeak from the headband anymore. My headphones were within the 12 months warranty. Sony did a great job resolving the issue. Really quick too.

Re: WH-1000XM3 headband creaking

supersonicbionic — Wed, 15 Dec 2021 00:00:53 GMT

Thanks! Can you explain the steps you took and how long did it take for Sony to fix it? Currys told me to go to their service desk so i'm wondering whether i should go to the retailer (Currys) or Sony first?

Re: WH-1000XM3 headband creaking

Anonymous — Wed, 15 Dec 2021 11:48:15 GMT

Hi Supersonic,

I am pretty sure that Sony should take no more than 2 weeks to fix the headphones, based on my experience.

Re: WH-1000XM3 headband creaking

supersonicbionic — Wed, 15 Dec 2021 16:39:33 GMT

I read online that Sony refuses to fix such issues because they blame it on the user.... not sure if it's true or not...

Re: WH-1000XM3 headband creaking

Anonymous — Fri, 17 Dec 2021 11:38:30 GMT

Hi Supersonic,

can't you just send photos of the damage to the repair center before you send the actual unit, so can advise you?

Re: WH-1000XM3 headband creaking

supersonicbionic — Fri, 17 Dec 2021 12:25:04 GMT

there is no cosmetic damage to send a photo to the repair center, the problem is the creaking noise so they need to test it and perhaps open the ear cup and check internally if there is something broken

Re: WH-1000XM3 headband creaking

Anonymous — Fri, 17 Dec 2021 12:31:33 GMT

Hi Supersonic,

I don't think you will be charged if there is no physical damage visible in the unit.

Re: WH-1000XM3 headband creaking

supersonicbionic — Fri, 17 Dec 2021 12:44:16 GMT

thanks but i was told by other users that this is really subjective and sony can always find an excuse not to cover the costs... we shall see, the headphones are in pristine condition, not even one scratch - the problem is internally in the left ear cup

Re: WH-1000XM3 headband creaking

Anonymous — Mon, 20 Dec 2021 16:21:11 GMT

Hi Supersonic,

I would recommend to try to send them to the repair center and wait for their response.

Re: WH-1000XM3 headband creaking

supersonicbionic — Wed, 02 Feb 2022 14:05:10 GMT

thanks, i have sent it and haven't heard from them yet, it's been almost 3 weeks...

Re: WH-1000XM3 headband creaking

HannahEd01 — Thu, 03 Feb 2022 17:18:35 GMT

Hey supersonicbionic, please update us when you do.

Re: WH-1000XM3 headband creaking

supersonicbionic — Thu, 17 Feb 2022 20:21:34 GMT

very disappointing service from Sony. After 4 weeks of waiting, I went to the retailer to collect it and i found out that Sony could not fix it because....they did not have spare parts. Very ridiculous! I was told by the retailer that i could get another pair of headphones (either Sony or Bose or any other brand) for the price that i bought the original ones (which was a Black Friday deal!!!) which means i will pay the difference WOW!!!!!!! So now i am thinking of switching back to Bose, i am very disappointed by Sony, i had no headphones for one month then another month of using them with the creaky sound, what an experience, very poor quality!

That's all from me...

Re: WH-1000XM3 headband creaking

HannahEd01 — Wed, 23 Feb 2022 13:15:43 GMT

@ supersonicbionic, I'm sorry but where's the issue here? You're getting what you paid for, or did I get you wrong?

Re: WH-1000XM3 headband creaking

supersonicbionic — Wed, 23 Feb 2022 13:28:34 GMT

i am sorry but what do you mean i am getting what i paid for? i didn't pay for a faulty pair of headphones with creaky sound on the left earcup... Sony admitted it is faulty but they had no spare parts to fix it so they returned it...

Do you think this is acceptable?

Re: WH-1000XM3 headband creaking

HannahEd01 — Wed, 23 Feb 2022 15:35:33 GMT

You said they offered you a replacement based on the amount you paid, did I get this wrong?