topic Re: Beep and audio cutting out in Portable Audio

Beep and audio cutting out

Gauranga — Thu, 12 May 2022 08:11:50 GMT

I just bought the new WF-1000XM4 in ear headset. However, there is frequently a beep and the audio cuts out for a moment. This seems to occur especially when moving and walking. Is this a common connection issue or am I doing something wrong?

Re: Beep and audio cutting out

HannahEd01 — Thu, 12 May 2022 13:45:59 GMT

Hi Gauranga, is it the motion detector?

Re: Beep and audio cutting out

Gauranga — Thu, 12 May 2022 23:12:51 GMT

It happens even without motion. I have reset the headset. Still the problem persist. What to do?

Re: Beep and audio cutting out

Gauranga — Thu, 12 May 2022 23:16:04 GMT

I haven’t found any reference to a motion detector. How can I deactivate it? I have a feeling it is some factory setting. I have the app but can’t find any solution.

Re: Beep and audio cutting out

Gauranga — Fri, 13 May 2022 04:53:06 GMT

I have switched the ‘Automatic Switching Based on Action‘ off and the problem seems solved. The ‘Automatic Switching Based on Location’ is also switched off.

You were absolutely right with the Motion Detector. Thank you so much. I hope it stays like this. This should have been the default value.

Re: Beep and audio cutting out

Gauranga — Fri, 13 May 2022 12:24:27 GMT

Hi Hannah

Everything was fine for a bit but now I have another problem. Both earpieces are not responding. The left one makes a peep but the right is completely silent. I tried to reset the headset but I can’t. So I am stuck. I can’t pair it either. Is there a way of a hard reset?

Re: Beep and audio cutting out

jumpsuit — Fri, 13 May 2022 12:39:10 GMT

Hi @Gauranga

Here are the instructions to reset and restore factory settings on your WF-1000XM4 set.

Re: Beep and audio cutting out

Gauranga — Fri, 13 May 2022 14:13:10 GMT

Hi Jumpsuit

Thank you so much. The repeated opening of the door did it. Solved.

Re: Beep and audio cutting out

HannahEd01 — Tue, 17 May 2022 15:17:12 GMT

@Gauranga, thank you for updating the thread. Glad it worked.