https://community.sony.dk/t5/portable-audio/please-help-wf-1000xm5-replacement-tips-issue/m-p/3958425#M13560 <P>I bought into the hype that, "<SPAN>polyurethane foam material developed by Sony, these soft and elastic earbuds offer better adhesion to the ear canal wall, which enhances sound insulation and blocks out more&nbsp;noise - especially in the high frequency range. This gives you a more comfortable and immersive listening experience" but now customer support are only offering single layer silicone tips with no central mesh as a replacement.</SPAN></P><P><SPAN>I really need a central mesh at least and I use my buds for London transport - if you know how noisy that is, you know how important it is that the sound insulation be top form.</SPAN></P><P><SPAN>I've tried buying replacement tips of Amazon but they were dangerous and caused damage to my ear canal.</SPAN></P><P><SPAN>What can I do?</SPAN></P> Tue, 15 Oct 2024 12:54:25 GMT Miss_L 2024-10-15T12:54:25Z https://community.sony.dk/t5/portable-audio/please-help-wf-1000xm5-replacement-tips-issue/m-p/3958425#M13560 <P>I bought into the hype that, "<SPAN>polyurethane foam material developed by Sony, these soft and elastic earbuds offer better adhesion to the ear canal wall, which enhances sound insulation and blocks out more&nbsp;noise - especially in the high frequency range. This gives you a more comfortable and immersive listening experience" but now customer support are only offering single layer silicone tips with no central mesh as a replacement.</SPAN></P><P><SPAN>I really need a central mesh at least and I use my buds for London transport - if you know how noisy that is, you know how important it is that the sound insulation be top form.</SPAN></P><P><SPAN>I've tried buying replacement tips of Amazon but they were dangerous and caused damage to my ear canal.</SPAN></P><P><SPAN>What can I do?</SPAN></P> Tue, 15 Oct 2024 12:54:25 GMT https://community.sony.dk/t5/portable-audio/please-help-wf-1000xm5-replacement-tips-issue/m-p/3958425#M13560 Miss_L 2024-10-15T12:54:25Z https://community.sony.dk/t5/portable-audio/please-help-wf-1000xm5-replacement-tips-issue/m-p/3958808#M13571 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.sony.dk/t5/user/viewprofilepage/user-id/1401543799">@Miss_L</a></SPAN> , Did they provide you with the part number to buy it? Or you're still in warranty and they sent it out ?</P> Sat, 19 Oct 2024 16:24:29 GMT https://community.sony.dk/t5/portable-audio/please-help-wf-1000xm5-replacement-tips-issue/m-p/3958808#M13571 Anonymous 2024-10-19T16:24:29Z