topic Re: NW-WS413 Right Ear Piece Issue in Portable Audio

NW-WS413 Right Ear Piece Issue

stheeda — Sat, 20 Jul 2019 11:11:45 GMT

My Sony Walkman NW-WS413 left ear piece does not work correctly (only a very small volume is emitted). I have only used this device for activities such as during running and commuting. What is the solution?

Re: NW-WS413 Right Ear Piece Issue

EdwinaU — Sun, 21 Jul 2019 12:33:11 GMT

Hi Stheeda,

Welcome to the community.

You could try the troubleshooting steps here and see if they help.

Let us know how you get on.

Best wishes,

Re: NW-WS413 Right Ear Piece Issue

stheeda — Sat, 27 Jul 2019 20:49:23 GMT

Hi Ed,

I tried above steps, but problem still persists.

Please advise.
Thanks,

Sasank

Re: NW-WS413 Right Ear Piece Issue

The_Black_Rose — Tue, 30 Jul 2019 18:44:47 GMT

Hi Stheeda,

Have you made sure that the software of the Walkman is up to date. I found a software update link under the downloads section on the product support page: https://www.sony.co.uk/electronics/support/digital-music-players-nw-nwz-ws-series/nw-ws413. I'd recommend giving this a go.

Cheers,

The_Black_Rose

Re: NW-WS413 Right Ear Piece Issue

stheeda — Tue, 30 Jul 2019 21:10:44 GMT

Hi The_Black_Rose,

The firmware is up-to-date.

Re: NW-WS413 Right Ear Piece Issue

The_Black_Rose — Wed, 31 Jul 2019 08:32:33 GMT

Hi Stheeda,

Have you tried resetting the Walkman as explained in the Help Guide: https://helpguide.sony.net/dmp/nwws410/v1/en/contents/TP0000877550.html ?

Cheers,

The_Black_Rose

Re: NW-WS413 Right Ear Piece Issue

stheeda — Wed, 31 Jul 2019 11:18:50 GMT

I have tried that as well.

In fact the resetting option does not work for me.

I have tried clicking minus button & forward button together as illustrated
on there for 17 sec, but it does nothing.

Re: NW-WS413 Right Ear Piece Issue

The_Black_Rose — Wed, 31 Jul 2019 18:39:01 GMT

Hi Stheeda,

That's very strange. Have you made sure that the playback is paused before performing the reset operation?

Cheers,

The_Black_Rose

Re: NW-WS413 Right Ear Piece Issue

stheeda — Wed, 31 Jul 2019 20:50:47 GMT

Yes, I have as I could not hear any music playing when I was performing the reset operation.

Re: NW-WS413 Right Ear Piece Issue

Tenneen9000 — Tue, 06 Aug 2019 16:57:17 GMT

Hi Stheeda,

There's not much you can do when it comes to this Walkman than what you've already tried. I suggest you try restarting it and if that fails, take it back to your dealer.

All the best,

Tenneen9000

Re: NW-WS413 Right Ear Piece Issue

stheeda — Sat, 10 Aug 2019 04:06:46 GMT

Hi Tenneen9000,

It was a gift so I don't have any receipt or dealer's information. I would like to have it repaired, not sure if there are any service centres who still service this product.

Thanks,
Sasank

Re: NW-WS413 Right Ear Piece Issue

stheeda — Sat, 17 Aug 2019 19:55:59 GMT

I got it as a gift, looks like there is no solution!?

Re: NW-WS413 Right Ear Piece Issue

empireurn — Tue, 08 Oct 2024 22:34:40 GMT

hi Ed, i have the same issue - worked fne for a couple of years since purchase - left side stopped working. have tried the trouble shooting steps incl reset - no joy. No damage, no water, no idea what has caused it. Is it a fault? shame as i love the headphones 😞

Re: NW-WS413 Right Ear Piece Issue

Anonymous — Tue, 15 Oct 2024 16:40:46 GMT

@empireurn did you test it with different phones does it still the same? If it's still in warranty I'd say, try to contact the point of sale for that.

Re: NW-WS413 Right Ear Piece Issue

gdavies — Thu, 17 Oct 2024 23:34:11 GMT

If it's water damage, buy a bag of rice and remove as much plastic/paraphernalia as possible and put it in the rice ASAP... like rocky...