topic Re: PlayMemories Website Purchase Problems in Cyber-shot compact cameras

PlayMemories Website Purchase Problems

terrymac64 — Mon, 25 Jun 2018 14:22:55 GMT

I am trying to purchase an app for my RX100 III. I log in on the page, and tick the "I am not a robot " box. sometimes a tick appears, sometimes I get a grid of 9 photos and a request to tick those with a car in before I get a tick. As soon as I hit the sign in key I get a message "verify you are not a robot" This happens over and over again. WHy they need a robot check on this page anyway defeats me?

Anyone else had this problem??

Re: PlayMemories Website Purchase Problems

batee5 — Tue, 26 Jun 2018 11:40:38 GMT

Hi terrymac64,

Welcome to our community!

Sorry to hear you have to go through that. I know how frustrating this could be but the CAPTCHA is a security measure necessary to keep your account information safe, especially that it has sensitive payment details.

Have you tried logging in using a different internet browser or from a different computer if possible?

Regards,

Batee5

Re: PlayMemories Website Purchase Problems

terrymac64 — Tue, 26 Jun 2018 17:47:17 GMT

Yes- I tried in Chrome and Internet explorer and got the same result- entering email, password, show I am not a robot, in an endless loop. I have contacted Sony and they suggested same as you

Any other thoughts??

Re: PlayMemories Website Purchase Problems

batee5 — Wed, 27 Jun 2018 12:07:08 GMT

Hi terrymac64,

Have you tried to clear the cached data and the cookies of your browser? This could help.

Regards,

Batee5

Re: PlayMemories Website Purchase Problems

terrymac64 — Wed, 27 Jun 2018 12:46:49 GMT

Yes, done that. Makes no difference..."Verify you are not a robot" appears every time I try,on different computers and different browsers. I cannot believe I am the only one who has met this problem

Re: PlayMemories Website Purchase Problems

mfogarty1986 — Sat, 24 Nov 2018 21:45:54 GMT

I have been having the same problem, been trying for months. No solutions. Can anyone help????

Re: PlayMemories Website Purchase Problems

terrymac64 — Sun, 25 Nov 2018 15:00:00 GMT

I finally solved the problem by reregistering with a new password. Don't
know why it didn't like the old one, but no problems since

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