topic Re: Rif.: DCS-WX500 in Cyber-shot compact cameras

DCS-WX500

plumduff — Sat, 21 May 2022 19:09:55 GMT

I'm struggling to transfer images from my new camera to my iPhone. As far as I can tell, the camera is connected to home WIFI and has connected to my phone. The process starts but then I get a message to say the process has failed.

Rif.: DCS-WX500

Marino.Manolo — Sun, 22 May 2022 08:49:44 GMT

Have you tried with Imaging Edge Mobile?:
https://support.d-imaging.sony.co.jp/www/cscs/pmm/products.php?area=gb&lang=en&cs_ref=slct_lang

Rif.: DCS-WX500

plumduff — Sun, 22 May 2022 15:45:56 GMT

Yes, I've been using Imaging Edge Mobile 😞

Rif.: DCS-WX500

plumduff — Sun, 22 May 2022 19:24:06 GMT

I'm getting really frustrated now. I have managed to transfer photos to my iPad and my husband's iPhone, but the camera refuses to transfer to my iPhone.

Re: Rif.: DCS-WX500

HannahEd01 — Mon, 23 May 2022 15:40:13 GMT

@plumduff, did you check if the iphone that's not accepting the pics is compatible with the software?

Re: Rif.: DCS-WX500

plumduff — Mon, 23 May 2022 16:54:22 GMT

As far as I can tell 🙄

Re: Rif.: DCS-WX500

HannahEd01 — Tue, 24 May 2022 15:20:38 GMT

@plumduff, if it's working with two other devices but not a specific one, it might be a compatibility issue. I suggest that you look into this further😌

Re: Rif.: DCS-WX500

plumduff — Tue, 24 May 2022 17:17:22 GMT

Hi HannahEd01

How do I find out if it's compatible or not? I've followed the links that pop up to check, and there doesn't appear to be an issue. I have an iPhone SE operating iOS 15.1.1 and the Imaging Edge Mobile is version 7.6.0.

I don't understand 😞

Re: Rif.: DCS-WX500

Marino.Manolo — Tue, 24 May 2022 19:04:17 GMT

Imaging Edge Mobile - Verified Mobile Devices:

https://support.d-imaging.sony.co.jp/app/iemobile/en/devices/

Re: Rif.: DCS-WX500

plumduff — Tue, 24 May 2022 21:22:44 GMT

Thanks. I’ve looked here before. I don’t really understand what it means. I have an iPhone SE with iOS 15.4.1 and I’m using version 7.6.0 of Imaging Edge Mobile. I think it’s suggesting my phone is compatible. But I’m not sure why it says SE 2nd. Maybe it’s not compatible.

Re: Rif.: DCS-WX500

plumduff — Tue, 24 May 2022 21:39:41 GMT

My iPad is an Air 3 running iOS 14.7.1 and Imaging Edge Mobile 7.6.

Is this compatible? It works.

confused much 😞

Re: Rif.: DCS-WX500

HannahEd01 — Thu, 26 May 2022 16:17:07 GMT

@plumduff, on the link it doesn't say it supports 15.4.1, it only says 15. That might be the issue here.

Re: Rif.: DCS-WX500

plumduff — Mon, 30 May 2022 15:43:01 GMT

This is true. It doesn't say anything at all about iOS 15.4.1 which isn't very helpful. I've now had an update to 15.5 and it's still not working ☹️

Re: DCS-WX500

Strampke — Mon, 30 May 2022 22:05:48 GMT

I suggest not to use your home WiFi, but your cameras WiFi.

To make life easiers first go PlayMemories Camera Apps

Goto select and select your camera.

Connect to your computer using USB

Download and install Intelligent Remote Control.

After you have done so go Applications and start remote control.

You'll be surprised with a nice QR code screen

Open Imaging Edge Mobile and connect to your camera.

Having done so you'll be able to connect to your camera with a click.

From now on, on your camera first display a picture.

Then push the Fn button on the back.

Up comes the possibility to transfer your pictures.

Your camera will setup a hotspot to connect to.

On your iPhone open Imaging Edge Mobile and connect to tour DSC-WX500 using the cameras WiFi connection.

Enjoy!

Re: Rif.: DCS-WX500

HannahEd01 — Tue, 31 May 2022 14:56:08 GMT

@plumduff, have you tried the suggestion from Strampke?