topic Re: My reader has lost its own authorisation in eReaders https://community.sony.dk/t5/ereaders/my-reader-has-lost-its-own-authorisation/m-p/351324#M1167 <HTML><HEAD></HEAD><BODY><P>Did it just suddenly decide to do this, or have you had a corrupted download ?</P><P>I think what you must do is de-authorise the reader, then re-authorise it again from the start.&nbsp; I think it's in the on-line manual, or use the Search facility here, there are a number of helpful posts on this subject.</P><P>See your PM's.</P></BODY></HTML> Tue, 14 Aug 2012 22:37:07 GMT carpetmojo 2012-08-14T22:37:07Z My reader has lost its own authorisation https://community.sony.dk/t5/ereaders/my-reader-has-lost-its-own-authorisation/m-p/351323#M1166 <HTML><HEAD></HEAD><BODY><P>I have a PRS-350 which was all set up fine.&nbsp; However it now have serious issues syncing to the point where i can barely upload or delete items.</P><P></P><P>Having been connected to a Sony Tech support based in the US he has informed me my account has lost its authorisation to the reader.&nbsp; However being in the US he has no access to the UK database and guess what, here in the UK we don't have an online tech support service.</P><P></P><P>Who know's how i can re-authorise my reader?&nbsp; I have downloaded the new software and its all up to date.&nbsp; I have an account with Sony and the reader knows my email address which it is linked to, yet i now can't find anything online to help.</P><P></P><P>Any suggestions welcome as its becoming a useless piece of kit these days!</P></BODY></HTML> Tue, 14 Aug 2012 22:15:07 GMT https://community.sony.dk/t5/ereaders/my-reader-has-lost-its-own-authorisation/m-p/351323#M1166 cvickerstaff 2012-08-14T22:15:07Z Re: My reader has lost its own authorisation https://community.sony.dk/t5/ereaders/my-reader-has-lost-its-own-authorisation/m-p/351324#M1167 <HTML><HEAD></HEAD><BODY><P>Did it just suddenly decide to do this, or have you had a corrupted download ?</P><P>I think what you must do is de-authorise the reader, then re-authorise it again from the start.&nbsp; I think it's in the on-line manual, or use the Search facility here, there are a number of helpful posts on this subject.</P><P>See your PM's.</P></BODY></HTML> Tue, 14 Aug 2012 22:37:07 GMT https://community.sony.dk/t5/ereaders/my-reader-has-lost-its-own-authorisation/m-p/351324#M1167 carpetmojo 2012-08-14T22:37:07Z