topic Re: Catastrophic Shutdown in PCs & Accessories

Catastrophic Shutdown

davidphilipstafford — Sun, 13 Jan 2013 17:07:52 GMT

i have a vaio VPCF23P1E which periodically [as little as an hour or as infrequently as a month] just shuts off without warning as if the power lead and battery have both been instantly removed. it has done it from new. generally everything else is fine and it is used for work on a daily basis.

Has anyone any idea what could be causing the problem.

Re: Catastrophic Shutdown

rich912 — Sun, 13 Jan 2013 22:11:02 GMT

Hi David,

This is difficult to diagnose if there is no BSOD or warning. Check the CPU and GPU temperature with a utility such as PC-Wizard and let us know the results when the notebook is under load.

http://www.cpuid.com/softwares/pc-wizard.html

If temperatures are normal then there is a possibility of a power board problem.

Rich

Catastrophic Shutdown

JohnSinclair — Sun, 24 Feb 2013 21:28:52 GMT

Similar issue on same machine. for over 1 year now been experiencing blue screens of various descriptions followed by a shutdown after 10 seconds or so. Sometimes there is no blue screen, it just shuts down. Started within 3 days of buying the machine. Been on the phone to Sony so many times and sent it back once. they didn't experience the problem during that time so basically they did a system restore and returned it. they have told me to try so many different things to resolve this but nothing works. they keep telling me to do a system restore again and again, which I have done 3 times so far!. I am getting to the end of my tether now.

Message was edited by: JohnSinclair

Re: Catastrophic Shutdown

rich912 — Sun, 24 Feb 2013 21:36:52 GMT

Hi JohnSinclaire,

If the notebook is still in warranty do you have a note of the date and case number provided by Support when the machine was sent for repair?

Rich

Re: Catastrophic Shutdown

JohnSinclair — Sun, 24 Feb 2013 21:47:36 GMT

Yes I still have a year warranty left. It was sent for repair during June 2012. And yes I have the case number.

Re: Catastrophic Shutdown

rich912 — Sun, 24 Feb 2013 21:52:10 GMT

Can you please PM me the case number so that we can escalate this?

Rich

Re: Catastrophic Shutdown

rich912 — Sat, 02 Mar 2013 08:42:40 GMT

Although PM correspondence has taken place JohnSinclair has not provided the original case number so it is assumed that he does not wish this question to be escalated.

I will therefore close this thread.

Rich