topic Has anyone had a successful experience with Sony customer service deparment? in PCs & Accessories https://community.sony.dk/t5/pcs-accessories/has-anyone-had-a-successful-experience-with-sony-customer-service/m-p/663540#M11839 <HTML><HEAD></HEAD><BODY><P>In less than one month, my laptop came up as no operating system found. Had a company look at it, they told me faulty hard drive, it's under warranty, contact Sony.</P><P></P><P>First day I waited for a courier, no-one showed up. The courier and I had different days scheduled apparently.</P><P></P><P>The second time a courier was scheduled, he gave me a blank shipping document and requested that I fill it in......I had no idea where it was being shipped to. I was told the courier would bring a box and pre-paid shipping label. Obviously could not give the courier my laptop.</P><P></P><P>I am now afraid to hand over my computer as I don't believe I will ever see it again..... It also means giving up a third day of my time, if they can manage to organise it!</P><P></P><P>How do we get Sony to repair our computers? If I had not needed a new laptop, I would not have purchased one!</P><P></P><P>Help!</P></BODY></HTML> Mon, 11 Mar 2013 13:12:13 GMT Jackip 2013-03-11T13:12:13Z Has anyone had a successful experience with Sony customer service deparment? https://community.sony.dk/t5/pcs-accessories/has-anyone-had-a-successful-experience-with-sony-customer-service/m-p/663540#M11839 <HTML><HEAD></HEAD><BODY><P>In less than one month, my laptop came up as no operating system found. Had a company look at it, they told me faulty hard drive, it's under warranty, contact Sony.</P><P></P><P>First day I waited for a courier, no-one showed up. The courier and I had different days scheduled apparently.</P><P></P><P>The second time a courier was scheduled, he gave me a blank shipping document and requested that I fill it in......I had no idea where it was being shipped to. I was told the courier would bring a box and pre-paid shipping label. Obviously could not give the courier my laptop.</P><P></P><P>I am now afraid to hand over my computer as I don't believe I will ever see it again..... It also means giving up a third day of my time, if they can manage to organise it!</P><P></P><P>How do we get Sony to repair our computers? If I had not needed a new laptop, I would not have purchased one!</P><P></P><P>Help!</P></BODY></HTML> Mon, 11 Mar 2013 13:12:13 GMT https://community.sony.dk/t5/pcs-accessories/has-anyone-had-a-successful-experience-with-sony-customer-service/m-p/663540#M11839 Jackip 2013-03-11T13:12:13Z