topic Vaio SVE1713M1EB doesn't start in PCs & Accessories

Vaio SVE1713M1EB doesn't start

siegmund10 — Mon, 19 Aug 2013 07:03:33 GMT

Recently I bought a WD My Book 2 TB external HDD which I connect to my Vaio SVE1713M1EB through USB 3.0

However when I shut down the computer with the drive connected and then start manually, it doesn't start. It shows only the Vaio logo without loading Windows 8.

I need to shut down again (manually) then remove the drive to make it start. The curious thing is that the computer reboots normally even when the drive is connected. The afore-mentioned issue occurs only when shut down.

Any ideas?

Many thanks in advance!

Re: Vaio SVE1713M1EB doesn't start

rich912 — Mon, 19 Aug 2013 13:17:40 GMT

Hi siegmund10,

There is a possibility that the machine is trying to boot from the external drive. To check whether this is the case enter the BIOS (with the drive detached) by pressing and holding F2 at boot when you see the VAIO logo. On the ‘Boot’ tab, if ‘External Device Boot’ is enabled then disable it.

On the same tab make sure the boot order is:

1. Internal Optical Disk Drive

2. Internal Hard disk Drive

3. External Device .

4. Network.

Save settings and exit.

Shut down, reattach the drive and attempt to start the notebook.

Rich

Re: Vaio SVE1713M1EB doesn't start

siegmund10 — Mon, 19 Aug 2013 21:38:01 GMT

I followed your steps however the issue persists because the external device boot was disabled already.

In details it was like this:

Boot Configuration
Boot Mode: UEF1
External Device Boot: Disabled
Network Boot: Disabled
Boot Priority
Internal Hard Disc Drive
External Device
Internal Optical Disc Drive
Network

Any more ideas?

Thank you !

Re: Vaio SVE1713M1EB doesn't start

siegmund10 — Tue, 20 Aug 2013 03:19:39 GMT

I suspect there must be something wrong with the USB 3 configuration.

Any more suggestions ?

Re: Vaio SVE1713M1EB doesn't start

rich912 — Tue, 20 Aug 2013 10:12:19 GMT

Hi siegmund10,

To rule out a problem with the device itself have you tried another computer? You could also try a USB 2 port assuming your computer has one.

If using USB 2 port solves the problem then it may indicate a controller problem on USB 3. Your model was released with both Windows 7 and 8 – not sure which you are running.

There is a driver available on the support site for the Win 7 OS but Win 8 has native support for USB 3 so no driver listed.

www.sony.co.uk/support/en/product/SVE1713M1EB/updates

To reinstall native Windows controllers it is necessary to delete them from Device Manager and then reboot – controllers will be reinstalled.

As the machine is failing to POST I would suspect a BIOS issue rather than controller but I may be wrong in this. As an experiment it may be worth enabling Legacy USB support, if that option is available, and see whether that makes a difference. If that option is not available try changing the boot mode from UEFI to Legacy.

Rich

Re: Vaio SVE1713M1EB doesn't start

siegmund10 — Tue, 20 Aug 2013 23:24:24 GMT

I thank you so much for your reply, however I forgot to add that the device works fine in any other port but USB 3 My computer runs Win 8 which has no update for USB 3 drivers. Do you still suggest to re-install the native Windows controllers?

Unfortunately there isn't or I don't know where to find the option to enable Legacy USB support. Not in the BIOS anyway. The only I can try is changing the boot mode to Legacy, however are you sure that this is harmless meaning that it won't cause any further worse issues?

Anyway thanks again, I'll try it and I'll be back.

Re: Vaio SVE1713M1EB doesn't start

siegmund10 — Tue, 20 Aug 2013 23:56:34 GMT

The only thing I achieved by changing the boot mode to Legacy is getting the message "Operating system not found" on boot.

Re: Vaio SVE1713M1EB doesn't start

rich912 — Wed, 21 Aug 2013 09:00:10 GMT

Hi siegmund10,

Does the computer boot normally in Legacy mode without the external drive attached?

If it does then it would indicate that the system is trying to boot from the external drive. The cause is most likely a BIOS setting, but as you have checked that the internal drive has priority over the external drive in boot sequence, I have no clue as to which setting needs changing, especially as I don’t have a Vaio running Win 8 to refer to.

You could try setting the BIOS settings to default just in case something has been changed along the way. If this fails to work then reinstalling the USB 3 controller would be my next suggestion. I assume that you have run Windows Update recently – just in case Microsoft have updated the USB 3 controller driver.

Rich

Re: Vaio SVE1713M1EB doesn't start

siegmund10 — Wed, 21 Aug 2013 09:47:37 GMT

Dear Rich,

As I told you already the computer doesn't boot at all when the drive is attached. It freezes on the Vaio logo without loading Windows. However it reboots normally if the drive is attached when the computer is on. The issue occurs only if it's shut down with the drive attached.

No, the computer does not boot normally with or without the drive attached if the boot mode is changed to Legacy. It gives the error message "Operating system not found"

I've alredy set the BIOS settings to default without any result, and I've unistalled and re-installed the USB 3 driver. Both my Microsoft and Vaio updates are the latest.

In addition I've restored my system to it's factory settings (reformatted) only for the USB 3 port to work normally once, the second time it produced the same issue.

Therefore I believe it must be something with the Vaio-Sony configuration of USB 3 and only an update from there could fix it.

I'd be very interested to let me know what you think !

Many thanks again !

Re: Vaio SVE1713M1EB doesn't start

rich912 — Wed, 21 Aug 2013 10:15:19 GMT

Hi siegmund10,

This is a strange one and I agree that it is probably something to do with the Vaio configuration (probably the BIOS) – assuming that is that the drive does not prevent booting on other Windows 8 computers via USB 3 port.

Thalamus has kindly sent me a link from the WD data base that confirms this is a known issue.

http://wdc.custhelp.com/app/answers/detail/a_id/3701/p/228%2C209%2C316/session/L3RpbWUvMTM3NzA3ODQ4NS9zaWQvM0ltU2RqeWw%3D

If the option is available (I somehow doubt it is) then try disabling the SES driver in the Bios. Otherwise you will need to speak to Sony support as it would seem that a BIOS update is required.

Rich

Re: Vaio SVE1713M1EB doesn't start

siegmund10 — Wed, 21 Aug 2013 10:31:33 GMT

The only options available in my computer's BIOS are only the Boot configuration and priority. Nothing more.

I spoke already by phone with Sony support and they recommended to restore my system to the factory settings which was finally proved none helpful. I've informed them about that and they replied that they were going to call me back but they still haven't.

By the way do you believe that I shouldn't use at all the USB 3 port on my machine as it may cause further issues? Or perhaps the WD drive which is still on warranty and I may ask to replace ?

Please let me know !

Re: Vaio SVE1713M1EB doesn't start

rich912 — Wed, 21 Aug 2013 10:43:23 GMT

Hi siegmund10,

I doubt that any harm will come to your computer by using the USB 3 port. As for returning the WD drive they may argue that the device is working correctly and that it is your computer that is at fault. However if there is a clause that it can be returned within 30 days no questions asked, and you are within that period, then it may be the best course of action if Sony are unable or unwilling to provide a BIOS update. The problem would seem to be that the advanced settings that you need to change have been locked down by Sony!

Good luck with whatever you decide but please let us known the outcome.

Rich

Re: Vaio SVE1713M1EB doesn't start

siegmund10 — Wed, 21 Aug 2013 10:51:56 GMT

Thanks, and I definitely will as I'm going to call tomorrow again myself Sony support asking about.

Keeping you informed !

Re: Vaio SVE1713M1EB doesn't start

rich912 — Wed, 21 Aug 2013 11:21:51 GMT

Thinking about it this must be something unique to the WD drive as there must be numbers members of this forum that have USB 3 drives attached running Win 8 and as far as I am aware you are the first to report a problem. If it is just this particular device that causes the problem then Sony are unlikely to help. It may be prudent to return the drive.

Rich

Re: Vaio SVE1713M1EB doesn't start

rich912 — Wed, 21 Aug 2013 12:09:24 GMT

Just a thought, but is the WD drive marked as ‘Active’ by any chance? You should be able to check this in Device Manager > Administrative Tools > Computer Management > Disk Management. If the drive is marked as active this will cause the problems you are experiencing but why it should just occur with USB 3 only I’m not sure so I’m really grasping at straws!

Rich

Re: Vaio SVE1713M1EB doesn't start

kee-lo_ — Wed, 21 Aug 2013 13:23:16 GMT

I have a Dell running Windows 8

I have had no problem with any of my WD drives running USB 3 on actual USB3 sockets. One thing though, I don't usually boot with them plugged in, as I just use it as a backup device to restore / backup information.

Was going to get an AIO from Sony but the screen wasn't the size I wanted

Re: Vaio SVE1713M1EB doesn't start

siegmund10 — Wed, 21 Aug 2013 17:35:49 GMT

@ Rich912

There's no indication or mark in Disk Management whether the drive is active or not, it only indicates the following:

Disk 1 Basic Online My Book E NTFS Healthy (Primary Partition)

And how about the link you gave me before with the person experiencing the same issue and as you see on WD support site they insist it's computer BIOS problem? Even if I ask to return they'll definitely reply that the drive works fine.

@ kee-lo_

Would it be too much to ask you try shut down and start (not reboot) with the USB 3 drive plugged in?

Re: Vaio SVE1713M1EB doesn't start

rich912 — Thu, 22 Aug 2013 12:09:07 GMT

Hi siegmund10,

If it doesn’t say ‘Active’ then it is not and this was expected. The only drive that should ‘Active’ is the drive with the OS, so this is not the cause of your problem.

Yes, WD may very well argue that it is the computer BIOS that is causing the problem but I have never encountered an external drive, or any other device for that matter, that requires changes to the BIOS settings. The fact that you are unable to make the necessary changes as suggested by WD makes the device unusable (as it should be used) and therefore unfit for purpose – I assume WD made no reference to this BIOS problem, either on the web site or the instructions that came with it? Plus you may still be within a time period that you can return the product because you have simply changed your mind.

Rich

Re: Vaio SVE1713M1EB doesn't start

siegmund10 — Thu, 22 Aug 2013 17:23:31 GMT

Hi Rich,

The news is that I contacted Sony and they accepted that the problem is actually in BIOS and they'll definitely do something about it sooner or later.
Regarding WD, if you read the link you provided more carefully you'll see that it does provide a solution ! In a few words, if you can't configure your BIOS simply don't boot the computer with device plugged in !

Re: Vaio SVE1713M1EB doesn't start

rich912 — Thu, 22 Aug 2013 19:52:51 GMT

Hi siegmund10,

Whilst I appreciate that WD provide a solution of sorts, having to disconnect the drive before booting your machine is not ideal and therefore not a solution I personally would accept, manly as my computers reside on my desk for the majority of the time and the less unplugging/plugging in the better.

If you intend to keep the WD drive let’s hope that Sony issue a BIOS update sooner rather than later!

Rich

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topic Vaio SVE1713M1EB doesn't start in PCs & Accessories

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