Vaio warranty pack number

russ996 — Mon, 30 Sep 2013 15:40:25 GMT

Hi everyone.

I hope someone can help.

I have recently taken delivery of a Vaio Pro 13.

I have tried to register it online as the telephone number it suggests I call asks for my serial number and then states that it is not recognised and hangs up on me.

In the online registration it asks for my serial number which I have entered and it has accepted.

It then asks for my extended warranty pack number.

The warranty paperwork that came with the Vaio has 2 different numbers on it which are a 'warranty product code' and a 'warranty contract number'

I have tried entering both of these but it just comes back with the message The guarantee pack number entered does not exist.

It seems impossible to actually speak to anyone at Sony so I am hoping somebody here would be kind enough to help.

Many thanks in advance.

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Vaio warranty pack number