topic Re: Model Code not recognised in PCs & Accessories

Model Code not recognised

Owenss — Mon, 29 Oct 2012 18:49:43 GMT

I have a couple of questions regarding my Vaio SVE1511C5E with a model/product number 54317912 that i bought is August 12.

every time i enter the model number the sony sites tell me it is not a valid model number.

I have checked in the bios and on the serial number sticket that it is the correct number?

I am looking to upgrade to Win 8. depending on the Sony support page i go to I get different answers as to being supported or not.

if use the Vaio upgrade for windows 8 page my product number is not reccognised?

If i go to the Are customised to order models are supported mine is on the list (SVE1511C5E)

Which is correct?

I have run the Win 8 compatability program an it says

Secure boot requires firmware that supports UEFI v2.3.1 Errata B and has the Microsoft Windows Certification Authority in the UEFI signature database.

How can i find which firmware i have or an alternative compatable drive if needed.

lastly an error on the compatability of the Intel USB3 extension host controller Driver. is there an alternative driver?

So it boils down to Is my Vaio upgradable to Win 8 as i was led to believe when i purchased it. If so will all the hardware work correctly?

Cheers

Model Code not recognised

Thalamus. — Sat, 27 Oct 2012 16:02:31 GMT

Hi Owenss,

welcome to Questions & Answers..:smileyhappy:

Looking at the Vaio upgrade to windows 8 product validation site you need to enter the first part of your Vaios serial number in box A & the second part in box B

Click here for information on where to find the product code and serial number of your VAIO

Re: Model Code not recognised

Owenss — Mon, 29 Oct 2012 17:22:45 GMT

Hi Thalamus,

That is my problem Box A does not recognise my product number. Every screen that asks for the product number e.g. Box A says invalid number. I had to register my Vaio by phone because of this and even sending a technical query fails because I can't enter the Product number? It is anoying as my only option would be to phone a premium rate number to speak to a Sony representitive.

Re: Model Code not recognised

Thalamus. — Mon, 29 Oct 2012 18:51:08 GMT

Hi Owenss,

I have asked if someone from Sony can check this out for you, as soon as receive a reply I'll post again..

Re: Model Code not recognised

Owenss — Sat, 03 Nov 2012 22:54:09 GMT

Hi Thalamus,

Many thanks.

I did email the support desk and they have solved some one of the logins that i could not get me product number recognised. They said that part of the problem was my model was a create your own model?

However, I still can't access the Sony Win 8 upgrade kit page to order my CD to enable me to upgrade to Win 8.

Re: Model Code not recognised

Thalamus. — Mon, 05 Nov 2012 23:14:45 GMT

Owenss wrote:

However, I still can't access the Sony Win 8 upgrade kit page to order my CD to enable me to upgrade to Win 8.

Ok one step forward..

Let's see if I can get someone to resolve your Sony Windows 8 upgrade order problem..

Re: Model Code not recognised

Thalamus. — Fri, 09 Nov 2012 15:37:14 GMT

Hi Owenss,

just checking if anyone has been in contact with you or wether you have had any success with ordering the Windows 8 Upgrade kit.?

Re: Model Code not recognised

Owenss — Mon, 12 Nov 2012 20:03:53 GMT

Hi Thalamus,

Had an e-mail on the 9th Nov saying it had been escalated within Sony support so am keeping my fingers crossed!!!!

Cheers

Model Code not recognised

Thalamus. — Mon, 12 Nov 2012 20:31:29 GMT

Hi Owens,

glad to see someone from support has been in contact..

It would seem that there is a problem with some Create to Order models serial numbers failing when trying to order the Windows 8 upgrade kit, hopefully the issue will be resolved soon..

If I can get any more info I'll update this thread..:smileyhappy:

Re: Model Code not recognised

Owenss — Sat, 17 Nov 2012 18:10:35 GMT

I have just received my Windows 8 hard copy disk from Microsoft. Just need to be able to order the Sony Win 8 upgrade kit DVD and make the switch.

I sent a reply back to Sony Support as I had not heard anything more but no news yet?

Re: Model Code not recognised

Thalamus. — Sat, 17 Nov 2012 21:02:38 GMT

This really shouldn't be this dificult..:smileyshocked:

I'll try again & see if I can get someone to assist you..

Re: Model Code not recognised

Thalamus. — Wed, 21 Nov 2012 03:18:08 GMT

Hi Owenss

Has anyone from Sony support been in contact with you.?

If so could you please update us..

Or if contact from Sony support is not made in a day or two then please let us know..

Re: Model Code not recognised

Owenss — Thu, 22 Nov 2012 19:02:22 GMT

Hi Thalamus,

thanks for trying to push this along.

I did get a reply on the 20th from Sony Support to my question asking what is going on and this is their reply.

'Thank you for your recent email. We regret to inform that we are still working on this issue under case number ????????. You will be notified as soon as the issue has been solved.'

So still waiting. I did notice a load of new drivers have been put in the support for SVE1511C5E http://www.sony.co.uk/support/en/product/SVE1511C5E/updates. but am un-clear on what order or install/delete it would need to be done to make it work first time?

Although this problem does not stop me enjoying my Vaio. Many of the Sony Vaio websites that ask for a model number still don't reccognise my model?

Surely they have to have the model on their system to be able to build it?

It makes me wonder what problems lie in store for My Vaio in a few months or years if i need technical support. I now wish I could have waited 3 months untill Windows 8 Came pre installed?

Re: Model Code not recognised

Thalamus. — Wed, 28 Nov 2012 15:41:35 GMT

Hi Owness,

Thanks to information from _anders & Massimo_Vaio posted in this thread - Model not recognized for Sony Windows 8 Upgrade Kit it would seem that a sending an email to Mentor Media requesting that they add the Vaio serial number to their database seem to be a temporary solution..

I am waiting for confirmation but I believe this may be the correct email address to use to contact Mentor Media - enquirywin8EU@mentormediacorp.com

Re: Model Code not recognised

Owenss — Thu, 29 Nov 2012 16:59:55 GMT

Hi Thalamus,

Thanks for the info. I have read the other link and sent an email as suggested. Will update when i get a reply.

Re: Model Code not recognised

Thalamus. — Thu, 29 Nov 2012 19:23:23 GMT

You're welcome Owens, I'm just sorry I was not able to get a solution from Sony for you..:smileyblush:

Re: Model Code not recognised

Owenss — Fri, 30 Nov 2012 19:20:20 GMT

Hi Thalimus,

I have recievied an email from mentor media corp saying that my model is now covered. I sucessfully down loaded the link from the sony Vaio Win 8 upgrade Kit website and will upgrade this weekend.

A big thank you Thalimus for all your help.

Hopefully Sony will solve the problems with create your own models/product codes on the rest of their site soon?

Model Code not recognised

Thalamus. — Sat, 01 Dec 2012 15:24:37 GMT

Owenss wrote:

Hi Thalimus,

I have recievied an email from mentor media corp saying that my model is now covered. I sucessfully down loaded the link from the sony Vaio Win 8 upgrade Kit website and will upgrade this weekend.

A big thank you Thalimus for all your help.

You're welcome Owenss..

Owenss wrote:

Hopefully Sony will solve the problems with create your own models/product codes on the rest of their site soon?

What area(s) are you still having an issue with.?