topic ATK drivers for vpceh3j1r (white) in PCs & Accessories

ATK drivers for vpceh3j1r (white)

BuverAMG — Fri, 10 Aug 2012 08:49:37 GMT

Good afternoon. Please give the ATK drivers for vpceh3j1r (white). I can not find them.

Where can I get a full driver package when buying a laptop bundled with it was the disc.

Thanks in advance.

Re: ATK drivers for vpceh3j1r (white)

rich912 — Fri, 10 Aug 2012 10:22:53 GMT

Hi BuverAMG,

All of the original drivers and any updates can be downloaded from the following link.

http://www.sony.co.uk/support/en/product/VPCEH3J1E_W/updates

If you cannot find what you are looking for there then please explain the problem you are experiencing and someone may be able to help.

Rich

Re: ATK drivers for vpceh3j1r (white)

BuverAMG — Fri, 10 Aug 2012 11:31:16 GMT

http://www.sony.co.uk/support/en/product/VPCEH3J1E_W/updates I see this page, but on it I was not explain ATK drivers.

ATK driver functions: volume control, brightness and others.. keys on the keyboard.

Re: ATK drivers for vpceh3j1r (white)

rich912 — Fri, 10 Aug 2012 12:04:39 GMT

If you have installed a retail version of the OS then first make sure that the SFEP driver is installed correctly - this needs to be installed from within Device Manager using the 'Have Disk' method.

Then install Sony Shared Library and Sony Notebook Utilities.

Rich

Re: ATK drivers for vpceh3j1r (white)

BuverAMG — Fri, 10 Aug 2012 12:57:41 GMT

Mm, when I installing Sony Notebook Utilities I have this problem:

Installation file I downloded this http://www.sony.co.uk/support/en/product/VPCEH3J1E_W/updates

http://www.sony.co.uk/support/en/product/VPCEH3J1E_W/downloads/SOAOTH_564A0000_0042_5712

Re: ATK drivers for vpceh3j1r (white)

rich912 — Fri, 10 Aug 2012 14:39:31 GMT

I'm not sure why you are receiving that message as the vpceh3 is listed as supported.

Can you let us know whether you are using the originally installed OS? If not have you installed all drivers available for your model including the SFEP Driver and Sony Shared Library?

Can you check in the BIOS that the correct model number and serial number are recorded?

Also try resting the BIOS to defaults.

Rich

Re: ATK drivers for vpceh3j1r (white)

BuverAMG — Fri, 10 Aug 2012 15:25:24 GMT

Also try resting the BIOS to defaults - It did not help.

Can you check in the BIOS that the correct model number and serial number are recorded?

Can you let us know whether you are using the originally installed OS? If not have you installed all drivers available for your model including the SFEP Driver and Sony Shared Library?

Is not a standard operating system (Windows 7x64 home basic - standart, I have windows 7x64 ultimate), but the libraries SFEP are installed.

Re: ATK drivers for vpceh3j1r (white)

rich912 — Sat, 11 Aug 2012 09:44:20 GMT

I’m not certain what the problem is but I suspect that it could be connected with the installation of Win 7 Ultimate.

You could try contacting Support but as they will only offer service for the original operating system this may not be productive but worth a try.

There is another almost identical thread running and it may be worth watching this to see whether the suggestions made solved the issue.

https://www.sony.co.uk/discussions/thread/166225?tstart=0

Rich

Re: ATK drivers for vpceh3j1r (white)

rich912 — Tue, 14 Aug 2012 22:52:38 GMT

This growing problem has been escalated to Support. Please keep an eye on the following thread for updates.

https://www.sony-europe.com/discussions/message/801329#801329

Rich

Re: ATK drivers for vpceh3j1r (white)

BuverAMG — Thu, 16 Aug 2012 07:05:10 GMT

Ok.

Re: ATK drivers for vpceh3j1r (white)

BuverAMG — Wed, 29 Aug 2012 17:17:16 GMT

Hello. Tell me please, when wait for response from developers?

Can you send me to e-mail the Section Restore?

Re: ATK drivers for vpceh3j1r (white)

rich912 — Wed, 29 Aug 2012 17:40:18 GMT

Hi BuverAMG,

I'm not sure that I understand your question but if you are looking to download recovery disks this is not possible. I assume that you didn't create these prior to installing the new OS?

If your recovery partition is intact you should be able to recover your system to factory defaults by tapping F10 at boot - this should open the recovery utility.

If that fails you could order a set of recovery disks from Support but there is a charge...

Rich