topic Return an item not visible after login into My Sony in PCs & Accessories

Return an item not visible after login into My Sony

megarockon — Sat, 11 Dec 2010 16:37:08 GMT

I bought my laptop few days ago and I want to return it and buy different model after I receive a refund.I would like to ask you, why I can't see "return an item" after I log into My Sony profile, because I don't want to spend 30 pounds again calling and waiting on customer service and resolving nothing (After 5 hours they told me that high pitched sound coming from my laptop is not a fault).

I can't also register my product, because I can't find my Sony Vaio model in the options. When I write the number of my Sony Vaio VPCEB2C5E, I can't choose it and register it, so please look at the screenshots and help me if you can.

Thank you.

Message was edited by: megarockon

Return an item not visible after login into My Sony

megarockon — Tue, 07 Dec 2010 17:29:42 GMT

I'm gettin pretty annoyed from Sony Customer Service, I guess I will not make good Word Of Mouth for the brand on blogs and forums !!!

Return an item not visible after login into My Sony

Thalamus. — Tue, 07 Dec 2010 17:32:03 GMT

Hi megarockon,

welcome to Questions & Answers..

If you want to return your Vaio have you tried contacting the retailer from where you purchased your vaio..:smileyconfused:

Return an item not visible after login into My Sony

megarockon — Tue, 07 Dec 2010 19:05:12 GMT

I bought it from Sonystyle e-shop.

Return an item not visible after login into My Sony

Thalamus. — Tue, 07 Dec 2010 19:48:12 GMT

Have you checked out the Sony Style Returns and Refunds FAQ's page.?

The comments below have been taken from the FAQ page but I suggest your read them for yourself before starting the return process..

If you've changed your mind about the product you've ordered, that's fine - we'll happily give you a refund within 30 days of your purchase. As long as the product is unused and in its original packaging, we'll refund you through your original payment method.

However if your vaio is indeed faulty then it states in the FAQ's that if the goods you receive are faulty when you receive them, you are fully entitled to a replacement or refund.

Before you return a faulty product, to help you minimise any delays and ensure you get your replacement or refund as quickly as possible..

Goods become faulty during use

Should your product become faulty after delivery and within 30 days of purchase, we'll replace it or offer you a full refund.

To return your product and get a quick replacement or refund, see How do I arrange a return?

STEP 1 - Contact us

There are 2 ways you can tell us you want to return an item and receive a return reference number:

Use Your account on the Sony website
Contact our customer service team on 0845 6000 124

Using Your account on the Sony website
Select Your account in the top right corner of the Sony website
Log in by entering your email address and password
Select Return item in the lefthand menu and select the order you want to return items from
You can then tell us the reason for your return and also whether you want a replacement product or a refund, as well as your bank account details if you paid by bank transfer
Once processed, your return reference number will be sent to you by email within 24 hours, with full information on your refund or replacement item

Hope this helps..

Return an item not visible after login into My Sony

Thalamus. — Tue, 07 Dec 2010 20:25:32 GMT

Go to the Sony style site - https://shop.sony.co.uk/ and click on the my account tab and log in.

Do you see the Return item link on the left now..:smileyconfused:.

Return an item not visible after login into My Sony

megarockon — Tue, 07 Dec 2010 20:39:43 GMT

No, I can't see the "Return an item" link there.

Return an item not visible after login into My Sony

Thalamus. — Tue, 07 Dec 2010 20:55:05 GMT

No, I can't see the "Return an item" link there.

Can you provide an image of what you do see on your Sony style account page please, make sure you hide any private details..

Return an item not visible after login into My Sony

megarockon — Tue, 07 Dec 2010 21:00:46 GMT

Check the screenshot

Return an item not visible after login into My Sony

Thalamus. — Tue, 07 Dec 2010 21:41:41 GMT

Hmmm I'm afraid all I can suggest is that you contact the Sony Style Customer service team on 0845 6000 124..:smileyconfused:

Return an item not visible after login into My Sony

megarockon — Wed, 08 Dec 2010 12:25:06 GMT

The customer service of Sony is horrible. Their number is supposed to be 08456000124, when you call them, you have to wait few minutes to enter your information, then listen to what they speak and after that you wait again for somebody to speak with you and in the end they say, they are responsible for repairs, not for Sonystyle returns of laptops. I hate them so much !!! I am not gonna spend one more pound for the calling, it's useless. And the only e-mail response that I have received was again that they are responsible for repairs and I should contact the retailer. I contacted customer.service.gb@shop.sony-europe.com and customer.support.en@vaio-link.com and I have just received that I should contact my retailer. But what the hell is the retailer's e-mail? Now, this whole service has annoyed me pretty much and if I am not gonna receive a refund I will make negative word of mouth on the internet about Sony Vaio laptops forever !!!

So please, write what e-mail I should contact to receive some proper response or how should I push Sony for a point of contact regarding the matter of returning laptop. Thanx.

Message was edited by: megarockon

Return an item not visible after login into My Sony

megarockon — Wed, 08 Dec 2010 12:29:56 GMT

I have changed my mind and I want to return a laptop to get a refund.

However I can't click on "Return an item" after I login into my account (I haven't been able to see it)

And as I said the Customer service is very poor and unable to resolve nothing. So can you please tell me how I can obtain the Return Reference Number without calling and spending tens of pounds on calling customer service? Thank you

Message was edited by: megarockon

Return an item not visible after login into My Sony

Thalamus. — Wed, 08 Dec 2010 13:08:03 GMT

How frustrating..:smileyshocked:

Not sure if this is of any use...

Contact Sony Style Customer Support

or alternatively try ringing this number 01932 816000 and ask for Sony Customer Relations hopefully they should be able to help..

Return an item not visible after login into My Sony

megarockon — Wed, 08 Dec 2010 13:30:44 GMT

That's true, I haven't experience such a bad customer service, I will try to contact them immediately via your link.

Message was edited by: megarockon

Return an item not visible after login into My Sony

Thalamus. — Wed, 08 Dec 2010 15:43:40 GMT

Could you let me know the outcome of your call please..

Return an item not visible after login into My Sony

megarockon — Thu, 09 Dec 2010 01:06:06 GMT

I've spent already around 50 pounds on calling, so I'm not gonna call anywhere, but I wrote them e-mail after I have visited the link you gave me. They didn't respond.

Message was edited by: megarockon

Return an item not visible after login into My Sony

Thalamus. — Fri, 10 Dec 2010 13:43:27 GMT

Hi megarockon,

I believe someone from Sony tried to contact you on your phone but you didn't answer..

Return an item not visible after login into My Sony

megarockon — Sat, 11 Dec 2010 04:22:18 GMT

Nobody contacted me from Sonystyle and I haven't received even e-mail response.

Return an item not visible after login into My Sony

Thalamus. — Sat, 11 Dec 2010 16:47:49 GMT

I just want to check that you are based in the UK..

Nobody contacted me from Sonystyle and I haven't received even e-mail response.

I've been informed that someone from Sony tried contacting you three times on the 9th December, they probably would have used the number from your MySony account details..

If this number is incorrect or you would prefer them to use a different number then either update your MySony account or if you wish send your daytime phone number via Private Message to me and I'll forward it on..

Return an item not visible after login into My Sony

amyzhou — Sun, 12 Dec 2010 10:53:21 GMT

I have the same experience as you. I also can't see "return item"