topic Re: 24 months guarantee by law? in PCs & Accessories

24 months guarantee by law?

LucasKarp — Mon, 23 Jul 2012 17:38:56 GMT

I recently found this source saying that all products sold within EU must be covered by 24 months guarantee, Sony still trying to convince it doesn't apply on them. Did any of you have similar issue?

A two-year guarantee

applies to the sale

of all consumer goods

everywhere in the EU

http://ec.europa.eu/publications/booklets/move/64/index_en.htm -page 7

cheers

Re: 24 months guarantee by law?

Blencogo — Mon, 23 Jul 2012 19:48:39 GMT

Looks like all electronics firms - Panasonic, Apple, Samsung, Nintendo, Fujifilm, Acer, Sanyo, X-Box,LG, Nikon etc only offer a 12 month guarantee in the UK.

However, The Sale of Goods Act does give you additional safeguards.

Let us know if you find anything new.

Re: 24 months guarantee by law?

LucasKarp — Mon, 30 Jul 2012 18:12:06 GMT

So I called the European Consumer Centre http://www.ukecc.net/ and they did confirm 24 months is required a lot and they will contact Sony on my behalf.

I'm just not sure what Address and contact details to Sony I should give the (preferably something different then phone number to customer service)

Can you please advise?

Re: 24 months guarantee by law?

tetrapackage — Tue, 31 Jul 2012 03:43:23 GMT

I guess certain brands provided additional warranty life, but you have to pay for it.