topic DAMAGE DURING REPAIR in PCs & Accessories https://community.sony.dk/t5/pcs-accessories/damage-during-repair/m-p/347769#M19780 <HTML><HEAD></HEAD><BODY><P>Does anyone have any experience of dealing with SONY VAIO repair centre?</P><P></P><P>My dropped laptop was sent for repair, took 3 weeks and came back with a cracked screen. The issue is that:</P><P>a. It did not have a cracked screen when it left</P><P>b. A new screen was not quoted when they recieved the machine (because it was not there) and when they quoted for the repairs</P><P>c. Dead pixels were quoted to me THE DAY before it was sent back - and its a crack, not dead pixels!!!</P><P></P><P>I am not getting anywhere with Customer Services, have paid my repairs in good faith and have a broken machine that is under 2 months old.</P><P></P><P>I knew I should have bought a Mac - you would not get this service from Apple.</P><P></P><P>Sony - you are an embarrassment. I am seeking advice as this is unacceptable.</P></BODY></HTML> Tue, 31 Jul 2012 14:10:45 GMT squiresby 2012-07-31T14:10:45Z DAMAGE DURING REPAIR https://community.sony.dk/t5/pcs-accessories/damage-during-repair/m-p/347769#M19780 <HTML><HEAD></HEAD><BODY><P>Does anyone have any experience of dealing with SONY VAIO repair centre?</P><P></P><P>My dropped laptop was sent for repair, took 3 weeks and came back with a cracked screen. The issue is that:</P><P>a. It did not have a cracked screen when it left</P><P>b. A new screen was not quoted when they recieved the machine (because it was not there) and when they quoted for the repairs</P><P>c. Dead pixels were quoted to me THE DAY before it was sent back - and its a crack, not dead pixels!!!</P><P></P><P>I am not getting anywhere with Customer Services, have paid my repairs in good faith and have a broken machine that is under 2 months old.</P><P></P><P>I knew I should have bought a Mac - you would not get this service from Apple.</P><P></P><P>Sony - you are an embarrassment. I am seeking advice as this is unacceptable.</P></BODY></HTML> Tue, 31 Jul 2012 14:10:45 GMT https://community.sony.dk/t5/pcs-accessories/damage-during-repair/m-p/347769#M19780 squiresby 2012-07-31T14:10:45Z Re: DAMAGE DURING REPAIR https://community.sony.dk/t5/pcs-accessories/damage-during-repair/m-p/347770#M19781 <HTML><HEAD></HEAD><BODY><P>Oh dear: <A class="loading" href="http://www.customerservicescoreboard.com/Sony" style="font-family: arial; font-size: small; text-align: -webkit-auto;" target="_blank">http://www.customerservicescoreboard.com/Sony</A></P></BODY></HTML> Tue, 31 Jul 2012 12:59:37 GMT https://community.sony.dk/t5/pcs-accessories/damage-during-repair/m-p/347770#M19781 squiresby 2012-07-31T12:59:37Z Re: DAMAGE DURING REPAIR https://community.sony.dk/t5/pcs-accessories/damage-during-repair/m-p/347771#M19782 <HTML><HEAD></HEAD><BODY><P>Screen is getting worse.</P></BODY></HTML> Wed, 01 Aug 2012 13:59:08 GMT https://community.sony.dk/t5/pcs-accessories/damage-during-repair/m-p/347771#M19782 squiresby 2012-08-01T13:59:08Z Re: DAMAGE DURING REPAIR https://community.sony.dk/t5/pcs-accessories/damage-during-repair/m-p/347772#M19783 <HTML><HEAD></HEAD><BODY><P>I suggest for you to send it back to them. It would be best to take a photo of your laptop before and after sending it to the repair center. <IMG src="https://ip2.i.lithium.com/00dab03e0a6511f56d3e504a7d6a765d48375044/68747470733a2f2f696d616769636f6e2e696e666f2f6361742f31322d31332f7662756c6c6574696e2d77696e6b2e676966" /></P></BODY></HTML> Thu, 02 Aug 2012 02:09:24 GMT https://community.sony.dk/t5/pcs-accessories/damage-during-repair/m-p/347772#M19783 tetrapackage 2012-08-02T02:09:24Z