topic my laptop screen broken suddenly in PCs & Accessories https://community.sony.dk/t5/pcs-accessories/my-laptop-screen-broken-suddenly/m-p/215231#M42902 <HTML><HEAD></HEAD><BODY><P>I bought sony vaio pgc-71311m laptop recently from Sony Center, Sheffield. While working at home the screen suddenly showed broken lines and then went blank. Then I called Sony Care and they mentioned that this laptop was registered under different name and then they said, they are changing it to my name. I suspect this laptop was used/registered by someone else before I bought.</P><P></P><P>I sent the laptop to Sony care and they said after assessment they found this was not manufacturer's fault(It is within the warranty period). It is a surprise for me that the Sony laptop has a poor screen quality and poor support.</P><P></P><P>I am feeling gutted that the huge amount spent on this laptop and time spent for getting Sony support and then finally they are saying it is my fault.</P><P></P><P>What is the purpose of warranty if they can't fix the hardware fault? I don't know what to do with this laptop?</P></BODY></HTML> Mon, 25 Apr 2011 20:20:46 GMT muthuuk 2011-04-25T20:20:46Z my laptop screen broken suddenly https://community.sony.dk/t5/pcs-accessories/my-laptop-screen-broken-suddenly/m-p/215231#M42902 <HTML><HEAD></HEAD><BODY><P>I bought sony vaio pgc-71311m laptop recently from Sony Center, Sheffield. While working at home the screen suddenly showed broken lines and then went blank. Then I called Sony Care and they mentioned that this laptop was registered under different name and then they said, they are changing it to my name. I suspect this laptop was used/registered by someone else before I bought.</P><P></P><P>I sent the laptop to Sony care and they said after assessment they found this was not manufacturer's fault(It is within the warranty period). It is a surprise for me that the Sony laptop has a poor screen quality and poor support.</P><P></P><P>I am feeling gutted that the huge amount spent on this laptop and time spent for getting Sony support and then finally they are saying it is my fault.</P><P></P><P>What is the purpose of warranty if they can't fix the hardware fault? I don't know what to do with this laptop?</P></BODY></HTML> Mon, 25 Apr 2011 20:20:46 GMT https://community.sony.dk/t5/pcs-accessories/my-laptop-screen-broken-suddenly/m-p/215231#M42902 muthuuk 2011-04-25T20:20:46Z