topic Re: Picasa Login - KDL-55W829 in Other TVs

Picasa Login - KDL-55W829

mrrenegade — Thu, 26 Jun 2014 11:25:50 GMT

Seems I am unable to login to the Picasa app on my recently purchased KDL-55W829. Returns the error that my login credentials are not correct but this is not true. Have used these credentials on all other devices and login just fine.

I get a message to my google account suggesting suspicious activity (attempted login) in each login attempt. Have also tried the 2 step verification process...makes no difference.

I suspect Sony's server is blocked by Google or visa verse?

Please investigate or advise!

Re: Picasa Login - KDL-55W829

Anonymous — Thu, 26 Jun 2014 11:33:48 GMT

Hi there

More information is in the following thread:

http://community.sony.co.uk/t5/televisions/picasa/m-p/1590685

I was actually hoping that this issue was resolved - but aparently it is not. Ill chase this up

Cheers

Re: Picasa Login - KDL-55W829

Anonymous — Thu, 03 Jul 2014 19:07:18 GMT

@mrrenegade

Hi there

I have just tested the Picasa application on my TV and all now appears to work. Can you please test it as well and confirm?

Thank you

Re: Picasa Login - KDL-55W829

mrrenegade — Thu, 03 Jul 2014 19:48:29 GMT

Hello Quinnicus

Still no luck i'm afraid...got the same notification from Google showing a "suspicious login attempt".

Many thanks for your reply none the less

Kind regards

Raj

Re: Picasa Login - KDL-55W829

Anonymous — Thu, 03 Jul 2014 20:02:21 GMT

Thank you for the update and Ill feed it back to Sony.

Dont even know why its now working for me either !!

Cheers

Re: Picasa Login - KDL-55W829

Anonymous — Fri, 04 Jul 2014 11:12:35 GMT

Hi there

The information I have got is that its a Google issue not Sony. So... Can you please try the following and see if it works.

Open your web browser (on the TV) and sign in to Gmail at http://mail.google.com/mail. If you see a word verification request, type the letters in the distorted picture and finish signing in.
Close your browser and try accessing Picasa again.

Fingers Crossed.

Cheers

Re: Picasa Login - KDL-55W829

mrrenegade — Fri, 04 Jul 2014 17:04:47 GMT

Hi Quinnicus

Struggling to find the browser! Can you please advise?

Kind regards

Re: Picasa Login - KDL-55W829

Anonymous — Fri, 04 Jul 2014 17:12:46 GMT

Hey there

Its under "All Apps" - This thread should explain where it is:

http://community.sony.co.uk/t5/televisions/internet-connectivity/td-p/1648559

And

http://community.sony.co.uk/t5/televisions/internet-browser-access-on-kld-32w706b/m-p/1662121

However its a bit of a long shot to be honest.

Cheers

Re: Picasa Login - KDL-55W829

mrrenegade — Fri, 04 Jul 2014 17:21:28 GMT

Got it!

Still no luck unfortunately...same issue!

Many thanks

Re: Picasa Login - KDL-55W829

Anonymous — Fri, 04 Jul 2014 17:31:09 GMT

Thats a shame. Ok, below is exactly what I have been told - See if you can make head or tails on it, as I cannot. The links in the email I get are nothing to do with confirming its me - do you? Im not sure If im being thick here, so....

It's a Google issue. When you change a device or use a new device with an existing Google account Google warns you as they think your account might be hacked. Therefore you need to confirm that you're the real user by clicking on the link in the e-mail.

Why does it suddenly work for me - Pass (maybe ive tried so many times, Google gives up and thinks im me!)

Cheers