topic New telly KDL42W829BBU and BBC iplayer in Other TVs

New telly KDL42W829BBU and BBC iplayer

Archaepon — Mon, 28 Jul 2014 12:04:43 GMT

Hi all. I have bought the above telly and had it a few days now. I managed to set it up and watch the terrestial broadcasts immediately as I could with BBC iplayer; I watched a few minutes of Eastenders!

However, I fiddled; I updated content thinking that like all computers updates were best to have! From that moment on iplayer would not load.

I ahve tried the advice given on here about previous problems with iplayer. There is a message displayed on loading iplayer: " Internet browser will be closed due to internal problem"

I have now:

Unplugged the telly > rebooted the router > plugged telly in and rebooted that: No change.

Done the above again then updated content. Again the iplayer fault message is displayed.

I have now used an ethernet connection to eliminate the vagaries of any wi fi signal. Did all of the above again: nothing, iplayer would not load.

I have a Blu Ray BDP-SS6200 and this loads and plays BBC iplayer immaculately using wifi, seamlessly in fact! So I 'know' that it is not iplayer but something in the telly that is 'wrong'.

Any ideas out there?

Re: New telly KDL42W829BBU and BBC iplayer

Anonymous — Mon, 28 Jul 2014 12:45:12 GMT

Hi there

I have moved your post to the TV section of the forums, and have removed your other post as this one has alot more information.

To Confirm:

iPlayer is not working on the TV
You have connected an ethernet cable, with no effect.
You have updated the firmware on the tv, with no effect.
Can you confirm that other applications are working (ie YouTube)

I believe that this problem cropped up before and was solved by performing a factory reset of the TV. Can you try doing that?

Cheers

Re: New telly KDL42W829BBU and BBC iplayer UPDATE

Archaepon — Mon, 28 Jul 2014 13:06:37 GMT

I have done a full factory reset and now have all apps working. I was nervous of doing this for some reason but it worked! I had nothing saved and no subscriptions set up so......faint heart fair maiden etc. Fixed!

Re: New telly KDL42W829BBU and BBC iplayer UPDATE

Anonymous — Mon, 28 Jul 2014 13:14:36 GMT

Great - Im glad it worked !!

I know, the first time doing a factory reset - I was also unsure and thinking "power please dont go out" - but it does seem to cure loads of problems - just gotta input all your settings again (ie picture settings) - Hint ; Write them down and store them for later!

Cheers.