topic Re: How to disable the message "This event is available in HD on service nnn." in Other TVs

How to disable the message " This event is available on HD " ETC

sarita123 — Sun, 23 Mar 2014 21:03:19 GMT

The above message is driving me crazy!!! Is there no way to DISABLE this blasted message please?

Re: How to disable the message " This event is available on HD " ETC

ToonPatriot — Sun, 23 Mar 2014 22:48:15 GMT

Why would you want to disable it? I like it, it reminds me to put HD on. lol
Unless you have no HD channels, then it would be very annoying!

Re: How to disable the message " This event is available on HD " ETC

Anonymous — Mon, 24 Mar 2014 11:30:06 GMT

HI there

Can you please state which model TV you have? As this does not happen for me. I understand there was an issue a while ago on some models - Have you installed the latest firmware?

Cheers

Re: How to disable the message " This event is available on HD " ETC

pauljonathan1 — Sun, 30 Mar 2014 22:32:59 GMT

This happens on my KDL-40EX723 with latest firmware (and previous firmwares) too.

Extremely annoying.

I reported this to Sony back at the start of 2013, but have had no joy with getting them to remove it.

The least they should do is give us an option in the menus to turn this off.

I'm not sure where in the broadcast chain the flag that triggers this message is inserted, but I just wish my TV would ignore it. I don't think many broadcasters/transmitters set the flag, so most people are blissfully unaware.

Re: How to disable the message " This event is available on HD " ETC

rooobb — Mon, 31 Mar 2014 08:36:08 GMT

IS it possible that this message is fired by the MHP functionalities of the decoder? If it's so, you may disable the automatic loading of MHP application

Re: How to disable the message " This event is available on HD " ETC

JoeKiki — Mon, 31 Mar 2014 10:44:33 GMT

I have this issue too on a UK model KDL32CX523BU. It started in the last week (so some time since 24th March) and doesn't affect the channels that we've had HD version of for ages (BBC1, BBC2, BBC Three, Channel 4) but only the new ones (BBC Four, BBC News, Al Jazeera English are the ones that spring to mind).

There really should be an option in the TV settings to turn this message off. I see a few threads (here and here) on the community dating back as far as 2012 asking for the feature but being fobbed off with the explanation that it's a part of the Freeview signal. That may be so, but it is totally within Sony's power as to what their TV software does with the signal. Another page here states that the prompt has been removed - well it plainly hasn't and as the starter of this thread notes it is very annoying.

If' the TV had behaved like this out of the box it would have been sent back by return for a refund. If some workaround can't be found I guess I'll be looking for a new TV.

Re: How to disable the message " This event is available on HD " ETC

Anonymous — Mon, 31 Mar 2014 11:05:06 GMT

Hi there Joekiki

Are you saying that this is only effecting the new HD channels on the new multiplex roll-out?

Can anyone else confirm this too? As I cannot, as I havent got the new channels yet.

Cheers

Re: How to disable the message " This event is available on HD " ETC

JoeKiki — Mon, 31 Mar 2014 12:05:48 GMT

That seems to be the case, doesn't it? We're on the Waltham transmitter and according to this page the new multiplex was rolled out 25/03. Coincidence? I don't think so...

Re: How to disable the message " This event is available on HD " ETC

Anonymous — Mon, 31 Mar 2014 13:28:25 GMT

They are still doing engineering works on the Waltham Transmitter - maybe, just maybe they "fix" this. Time will tell.

http://www.digitaluk.co.uk/help_and_advice/engineering_works

http://www.ukfree.tv/txdetail.php?a=SK809233

Re: How to disable the message " This event is available on HD " ETC

pauljonathan1 — Mon, 31 Mar 2014 20:32:34 GMT

I have had this message on BBC1 since 2012 and it's still there (Wenvoe relay).

IMHO, we should not have to rely on a broadcaster to fix this (2 years should mean out of any test phase).

Sony should listen to their customers and give us an option to switch it off.

Re: How to disable the message " This event is available on HD " ETC

Anonymous — Mon, 31 Mar 2014 20:49:41 GMT

Tonight, I tested my KDL-40NX723 TV, and I never got those messages on the SD versions of BBC. Im on the Oxford Transmitter, which has not been updated for the new multiplexes yet.

As you stated that you are on a relay transmitter, im gathering that you only receive what is dubbed "freeview-lite" ?

Just trying to gather as much information as possible.

@rooobb - not sure if this issue is part of the DVB-MHP standard (actually im not sure how it works to be honest).

Re: How to disable the message " This event is available on HD " ETC

pauljonathan1 — Mon, 31 Mar 2014 20:46:24 GMT

I think that's right - I don't get BBC4 HD for example.

Re: How to disable the message " This event is available on HD " ETC

Anonymous — Mon, 31 Mar 2014 20:57:29 GMT

BBC4 HD is a channel on the new muxes being slowly rolled out to "some" transmitters. Freeview-lite does not include channels (I think) such as VIVA, Quest, Pick TV

Re: How to disable the message " This event is available on HD " ETC

pauljonathan1 — Mon, 31 Mar 2014 21:19:45 GMT

I'll post the link again - http://sonycic.custhelp.com/app/answers/detail/a_id/1878/ where Sony support centre state

Bravia : On screen broadcast message prompt, change channel to HD option ?
Published 01/05/2012 12.17 PM   |    Updated 24/07/2012 11.02 AM

HD Broadcast on screen message prompt, switch to HD ?

Can this on screen message be switched off ?

Due to customer demand and as requested, this prompt feature has now been removed.

IT HAS NOT BEEN REMOVED!

IT SHOULD BE REMOVED.

(Or make it a system option just in case someone likes it. Options are good.)

Re: How to disable the message " This event is available on HD " ETC

rooobb — Tue, 01 Apr 2014 07:51:59 GMT

I don't know about this specific issue in UK, in Italy we have a large broadcaster that is posting a marketing info about a new on-demand service everytime you switch to that channel and it's done via MHP (just to be more clear substituting the normal red button that all the other channels show). And this is annoying too, but can be worked around switching off the automating loading of MHP services

Re: How to disable the message " This event is available on HD " ETC

Anonymous — Tue, 01 Apr 2014 14:44:41 GMT

I think I've found where you are meaning Rooobb - Under Digital Set-up there is another option for "Interactive Application Setup". However this is greyed out with a message "No settings needed for current country". So its either not in use in the UK, or in UK it cannot be changed for whatever reason. Whether this is the cause, I wouldnt have a clue.

Re: How to disable the message " This event is available on HD " ETC

sarita123 — Tue, 08 Apr 2014 18:53:17 GMT

I contacted customer service and this is the reply I received........... it makes no sense at all, (at least to me!) if anyone can help that would be great.

I appreciate your enquiry about removing the HD channels availability notifications.

In response to your query, I would suggest sorting the HD and the Analogue as follows:

Press HOME-Settings-Digital Setup- Digital Program Sorting:

http://pdf.crse.com/manuals/iManuals/eng/CX52x_o32/st_dpsorting.html

Re: How to disable the message " This event is available on HD " ETC

Anonymous — Wed, 09 Apr 2014 10:33:53 GMT

Just linking the following threads to this one:

http://community.sony.co.uk/t5/televisions/quot-this-event-is-available-in-hd-on-service/m-p/291333

http://community.sony.co.uk/t5/televisions/how-to-stop-change-channel-prompt-for-hd/m-p/308210

http://community.sony.co.uk/t5/televisions/how-to-get-rid-of-screen-popup-when-hd-version-of-a-channel-is/m-p/293208

Re: How to disable the message " This event is available on HD " ETC

Anonymous — Wed, 09 Apr 2014 10:40:39 GMT

Hi all

Just to inform you - I have esculated this thread in the hope of a solution or a detailed answer.

Cheers.

Re: How to disable the message " This event is available on HD " ETC

BigRoysDad — Tue, 13 May 2014 12:20:54 GMT

Any progress after escalating this issue? I am another Sony customer getting annoyed with this.

Not sure if it is related, but I have been experiencing a certain problem recording onto the hard disk of my Sony RDR-HXD560 DVD recorder (with is not HD) connected to my Sony Bravia KDL-32CX523 TV (which has HD). Having set a program to record on the timer, it often stops recording after just 50 seconds or so. This only occurs when trying to record on channels which display the "event available in HD" message.