topic Cannot get BBC iplayer on Sony Bravia TV (Dec 2018) in Other TVs

Cannot get BBC iplayer on Sony Bravia TV (Dec 2018)

RainbowAnne — Sun, 16 Dec 2018 19:16:11 GMT

Can see there are some previous related posts, but these all seem ages ago and solved by it just starting to work again. If there is really a solution, sorry I missed it.

i player just won't load, it's been like it for at least a month, or possibly two - registered the problem on the iplayer website.

evetything else works - Netflix, Channel 5, TED etc - just get loading screen and to get out of that have to turn off TV.

any help would be much appreciated.

Re: Cannot get BBC iplayer on Sony Bravia TV (Dec 2018)

Mick_D — Mon, 17 Dec 2018 20:22:36 GMT

Hi @RainbowAnne, welcome to the Community.

Have a look at this post describing a basic routine to follow which has helped with iPlayer connection issues in the past.

Let us know if you get it working.

Cheers

Mick

Re: Cannot get BBC iplayer on Sony Bravia TV (Dec 2018)

RainbowAnne — Fri, 21 Dec 2018 19:56:48 GMT

Hi Mick

thank you so much for taking the trouble. I had the latest firmware - auto updates, but I did a full factory reset as the post suggested and boom! It's working again.

halelluja!