topic Re: 2123 Server Unavailble - NO apps in Other TVs

2123 Server Unavailble - NO apps

bradbyss — Mon, 31 Dec 2018 11:06:11 GMT

Running a KLD-40W605B.

No apps are available. Message is the server is currently unavailable.

I have restarted the tv

Done a factory reset

TV is connected to the internet.

I either get a 2123 message in settings, or "serveris unavailable " on the apps page.

Is this a sony problem?

Please advise

Re: 2123 Server Unavailble - NO apps

abhattal — Mon, 31 Dec 2018 11:35:48 GMT

Same here with a 40W905. I've disconnected router and tv from the power, tried again, but without success. As far as I can make out the tv is connected to the router (the auto set-up on the tv claims its connected, and the tv appears in the connected devices in the router's admin pages), but I get the same symptoms described above - 2123 error, or server unavailable, and no iPlayer or youtube.

Maybe its something daft like an expired SSL certificate (complete guess), or something transient, but no way of telling as far as I can see.

Re: 2123 Server Unavailble - NO apps

SonyviewerDK — Mon, 31 Dec 2018 11:41:48 GMT

Same problem in Denmark

Re: 2123 Server Unavailble - NO apps

phiso0260 — Mon, 31 Dec 2018 11:43:39 GMT

Same here. KDL-W815B software PKG3.004EUA

Have done the usual resets of router and TV and refreshed internet content all without success. I am connected to router by cable but I have also tried a wireless connection with the same outcome.

Interestingly my Sony blu-ray player has the exact same problem.

Netwiork checks are all "OK" on the TV and I can get a Google page via the TV.

My PC, Samsung blu-ray and Acer laptop can all access the net. Speedtest shows connection speed a little low today, 33.24Mbps but that still should be more than enough.

Re: 2123 Server Unavailble - NO apps

lecrampton — Mon, 31 Dec 2018 11:50:28 GMT

Same issue here on my BRAVIA KDL-42W653A!

What's going on Sony??

I should also add, I have done a factory reset and checked my internet connection ........

Re: 2123 Server Unavailble - NO apps

UkGouki — Mon, 31 Dec 2018 11:48:03 GMT

same issue on both my bravia tvs 49inch and 65 also my apps on my blueray are not working or wont connect either...

tried swapping to Lan

resetting tv

rebooting router

changing wireless channels

run speedtest no issues...

using 5ghz wireless on my 49 inch for some reason my 65 inch cannot find the 5ghz channel...

factory reset of the tv's did nothing

checked firmware update it last updated on my day of purchase/install of the tvs on 14th december was no issues until this morning at one point it was only amazon prime affected now its any streaming service netflix/youtube etc..

i contacted my isp NO ISSUES.. my daughters sony laptop is working great on wireless so it has to be a sony server problem...note that my ps4 pro and sony phone are both working great for netflix and prime and both are wireless aswell..

Re: 2123 Server Unavailble - NO apps

bronya — Mon, 31 Dec 2018 11:57:12 GMT

The same issue in Ukraine on my KD-55XE7005

Re: 2123 Server Unavailble - NO apps

januan — Mon, 31 Dec 2018 11:57:33 GMT

Mám bohužel stejný problém,nejde aplikace Opera,Browser,chyba 2123,vidím,že nejsem sama,televizor mám teprve od listopadu a zatím fungoval dobře ve všech funkcích,tohle je problém dneška,je to tím,že je silvestr?Poraďte,prosím.

Re: 2123 Server Unavailble - NO apps

algeiv — Mon, 31 Dec 2018 12:09:53 GMT

Same problem here on 32wd600 in Bulgaria.
Ive made factory reset. Ive updated the firmware to the newest one and still the same proble 2123. Ive tried with LAN cable and still the same. On the New Years eve we cant listen to our favorite music from youtube around the table... PATHETHIC SONY.

Re: 2123 Server Unavailble - NO apps

UkGouki — Mon, 31 Dec 2018 12:23:37 GMT

Update on my kd65 some of my apps are working again now netflix and youtube... prime and iplayer are still not working both throw back the 2123 error.

the kd49 still wont work at all even when i use a lan connection. i think it could be a software update both tvs are 4k and less than 3 weeks old purchased on 14th december 2018..ive told my wife to use the games console for prime and i gave my daughter the laptop for i player...

hopefully they both get back to full working order by tonight or i wont hear the end of it..

Re: 2123 Server Unavailble - NO apps

iuriik — Mon, 31 Dec 2018 12:31:18 GMT

Having same issue in Ukraine. No luck so far. It's a shame.

Re: 2123 Server Unavailble - NO apps

iuriik — Mon, 31 Dec 2018 13:13:55 GMT

Same issue is being discussed here: https://community.sony.co.uk/t5/televizory/oshibka-2123/td-p/2553591

Re: 2123 Server Unavailble - NO apps

mr.arsen — Mon, 31 Dec 2018 13:58:30 GMT

Same error in Armenia, I've bought this yesterday and get a problem today already, sony for nice NewYear

Re: 2123 Server Unavailble - NO apps

tank212 — Mon, 31 Dec 2018 14:52:02 GMT

me too

Re: 2123 Server Unavailble - NO apps

lecrampton — Mon, 31 Dec 2018 15:01:03 GMT

Still no Joy, I have had me Sony TV for a while so those of you with new TVs this seems to be an issue with Sony rather that the TV itself. What I do find disappointed is that there is no response from Sony yet. It seem to be a widespread issue on New Years Eve when lots of people want to use the smart features of their TV's.

Back to using my laptop with HDMI cable.

Or maybe there is no response because their server is unavailable?!

Re: 2123 Server Unavailble - NO apps

tank212 — Mon, 31 Dec 2018 15:00:49 GMT

Thanks for info mine is an old TV

Re: 2123 Server Unavailble - NO apps

tank212 — Mon, 31 Dec 2018 15:16:51 GMT

Hi I have change from IPV4 to IPV6 this seems to have sorted the problem I can access NETFLIX and APPS now. You could try that??

Re: 2123 Server Unavailble - NO apps

woollala — Mon, 31 Dec 2018 15:22:13 GMT

Called Sony and it’s a general issue and they have no idea on time frame for everything to be up and running again

Re: 2123 Server Unavailble - NO apps

lecrampton — Mon, 31 Dec 2018 17:51:52 GMT

All seems to be working now (I made no changes to my setup), to all of you following this thread, try again if you haven't in while.

As always the only solution seems to be, 'be patient and wait'!

Re: 2123 Server Unavailble - NO apps

abhattal — Wed, 02 Jan 2019 10:00:12 GMT

Working again once I went through (automatic) network set-up on the tv, it didn't work initially without this. How weird that 3rd party services such as iPlayer and youtube seem to be affected by something at Sony's end ? That doesn't make a lot of sense to me, but whatever the problem, things seem to be up and running again.