topic Re: X9005 Video Streaming Services - Network connection in Other TVs

X9005 Video Streaming Services - Network connection

gavmkerr — Thu, 28 Mar 2019 14:26:52 GMT

My X9005 has become unusable for Internet steaming services (Netflix and Amazon).

It will stream for a while then stop with a buffering circle then an error. If you switch off, it will start but fail quickly thereafter. I have tried...

1. switching tv off - still does it

2. switch off internal wifi adaptor - works for a short period then stops again

3. switch off router - works for a bit and does it again

4. updating internet content - no difference

I have read other posts where Sony suggest a wired connection or other such owner network problems but as my other Sony Tv and Samsung TV don't do this And the signal strength is perfect I do not accept these 'solutions'. This TV is now unusable for Internet serrvices.

Re: X9005 Video Streaming Services - Network connection

EdwinaU — Fri, 29 Mar 2019 19:38:01 GMT

Hi there,

Welcome to the community.

Can you please let us know the full model number of your TV so that we can look into this for you?

Thanks,

Re: X9005 Video Streaming Services - Network connection

gavmkerr — Sat, 30 Mar 2019 10:11:32 GMT

Thanks for responding Ed, it's a KD-55X9005B

It has done this for some time, but seems to be worse now.

thanks

Re: X9005 Video Streaming Services - Network connection

EdwinaU — Sat, 30 Mar 2019 11:50:17 GMT

Hi again,

Perhaps you could try the troubleshooting tips here. Let us know how you get on.

Best wishes,