topic Love film and Sony essential problem in Other TVs

Love film and Sony essential problem

KRaccount — Sat, 25 Feb 2012 15:34:02 GMT

Hi, I want to change the Love Film account that is registered to my Sony Bravia TV. I have tried to log on to Sony Essentials by my Sony user name and password do not allow me to access the site. I have requested a new password but do not get an email sent with a new password. When I try to create a new account, I am unable to to get a registration code as my tv is already registered.

Please help!

Love film and Sony essential problem

Catmambo — Sat, 25 Feb 2012 16:37:54 GMT

The Essentials username and password is unique and different to this website - are you using the right one?

I checked and sent a request for a password reset and the link came through to my inbox instantly, so don't think there is any problem there. You will need to login and de-activate your particulare device however, so maybe try the password reset again - just check you are enterting your email address correctly.

Thanks

Love film and Sony essential problem

firejeff — Sat, 25 Feb 2012 22:48:48 GMT

I have the same problem. why do you need to log into so many different accounts, I have logged into 'My Sony', then tried 'ESSENTIALS' then logged into this 'forum'. Surely logging in once you would expect to be able to access everything you need. I have tried to register ESSENTIALS but I too have a message on my tv which says I have already registered my product, so how are we able to get My Sony and ESSENTIALS to talk to each other. I just want to watch LoveFilm on my TV. Sort it out SONY because I have had enough!!

Love film and Sony essential problem

nayan007 — Sun, 26 Feb 2012 06:37:10 GMT

Infact I too have the same problem. Please help

Thanks,

Love film and Sony essential problem

Catmambo — Sun, 26 Feb 2012 08:34:49 GMT

Hi Firejeff - I do agree, however Esstentials and My Sony are two different platforms and so won't talk to each other. Essentials is being shifted to PSN/SEN so it will have a common login very shortly.

In the meantime, your product is already resgistered, so you need to log back into Essentials and deactivate it and simply then pair your account up with whatever new devive you are looking to pair with. If you can't log back in, just request a password refresh and you'll get an email within a couple of seconds explaining how to go about this. The whole process should only take a couple of minutes.

This should fix thins for you also Nayan007

Love film and Sony essential problem

firejeff — Sun, 26 Feb 2012 09:49:11 GMT

Hi Catmambo

Thank you for your reply

I cannot log into ESSENTIALS as I haven't yet created an account

I cannot create an account because I can't get a Registration Code

I cannot get a Registration Code because my TV says its already registered

I can't request a password as I don't have an email registered with ESSENTIALS

As you can see, i'm in a bit of a loop here with now where to go!

Best regards

firejeff

Love film and Sony essential problem

firejeff — Sun, 26 Feb 2012 10:23:20 GMT

Hi Catmambo

My device is brand new which I bought from a shop

You do need a code for ESSENTIALS, It will not allow me to register without it

Many thanks

firejeff

Love film and Sony essential problem

Catmambo — Sun, 26 Feb 2012 13:08:34 GMT

If the device is already registered because it was second hand or something, then the original owner needs to deactivate. If that's not possible then you need to call the call centre to start that process.

Love film and Sony essential problem

Catmambo — Sun, 26 Feb 2012 13:11:35 GMT

My bad - yes you are right, it is needed to register..

In any event, its bizarre your device is already registered. If its a recent purchase, I'd get in touch with the shop as devices should be unregistered out of the box as one would expect..

The device will give you a code on the screen if you try and play a movie on Lovefilm and you aren't already registered, but I'm assuming that you;ve typed in this code and its told you the device is already active?

Love film and Sony essential problem

firejeff — Sun, 26 Feb 2012 19:12:01 GMT

Hi Catmambo

I can remember having a code when I registered my products with 'My Sony'

I needed to enter this code to have my Blueray player, amp and TV to talk together

Now that I have done this, I can't register it with ESSENTIALS

Not sure why I have to register the same information with the same company (Sony) twice

When I look in 'Network' and 'Activate Enhanced Features' on my TV it tells me that my 'Device is registered'

If I have already registered with 'My Sony' why register again with ESSENTIALS?

I just want to use 'Lovefilm' on my TV

Regards

firejeff

Love film and Sony essential problem

Catmambo — Sun, 26 Feb 2012 20:04:18 GMT

Hi - You don't need a code to get the devices working togther - they use BRAVIA Link/HDMI-CEC to communicate, I'm a little lost as to how you have set your hardware.

As I mentioned they are two different websites - MySony is a pan-European CRM/Marketing platform allowing you to be active on these forums and buy direct from Sony. Essentials is the current IPTV device authentication and management system, soon being merged into PSN.

Thanks

Re: Love film and Sony essential problem

BarAkl — Wed, 30 May 2012 17:05:04 GMT

Hi. I have exactly the same problem and I was wondering if you got it solved.

Thanks

Re: Love film and Sony essential problem

Twombley — Sat, 25 Apr 2015 04:37:12 GMT

Exactly the same thing here. I cannot access Amazon Instant Video on my brand new wifi sony blu ray. Amazon tell me to go onto the Essentials page, log in and deregister the device. Except I cannot log in. It refuses my e-mail. I am registered with Sony Ehtertainment Network, but this seems irrelevant. Asking for a new password e-mail is ignored.

what is this Essentials thing? It doesn't give me an option to make an account, and I cannot find out how to do this anywhere.

why do Sony make it so hard to do anything with their devices? All I have is a sony tv and a sony blu ray, yet they seem incapable of getting their act together. I don't have playstation etc, so it should be simple, right? Help!

Re: Love film and Sony essential problem

Soul93man — Tue, 27 Mar 2018 09:58:12 GMT

Did anyone work this out? My TV is registered, might of done it years ago with an old email I can't get into anymore, now sony essentials doesn't exist, but when I try to activate device on Sony entertainment it wants me to link sony essentials and I can't get into it, nor can I reset password as I don't have access to the old email... Ahhh