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Cash back claim not paid

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simmkp
Explorer

Cash back claim not paid

I received a Sony cash back email on 27th April to say to say the claim was processed a week ago and payment should be with me or wait a few days. I then emailed 8th May to say no payment has come through and had no reply, and I still see no payment to my account. 

My father also had a claim at a similar time and received his okay after 45 days. 

Anyone know an email for cashback claims on lenses?

1 REPLY 1
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SatoruGojo
Community Team

@simmkp you should contact the support team to check from their end.