@adyjay33 wrote:
Yea on the contract with Currys... I did tell Darren the assistant manager there that at the time, also he tried to say the TV software is not covered by a warranty which after Oct 2015 it is under the SOG Act 2015, dont think he knew that till I told him. Its covers operating systems and this is what the issues are with this Sony, plus I think its underpowered with a dual core and not a quad core, the new Raspberry Pi 3 is more powerful!
If I get an offical complaint number from Sony it will make it easier, he did tell me he knew nothing about this problem with Sony TV's, well as one in the shop was playing up and had frozen and was about as fast as a Tortise, I think he understood, he also told me that he thinks that Sony have gone down hill too, I also showed him pictures and videos of the TV playing up, he said they might have to send an engineer, sadly I expect it will behave when that person comes round, I dont want this pile of rubbish any longer.
I have looked at a curved Samsund 55" JU7500, anyone got one on here and how good does it work?
Also what was interesting is that the 3D glasses for my Sony work with that particular model too... bonus when I have 4 of them and Currys wont pay for those that I bought as the set never came with any at all, if I had known about the problems these TV's are having before I stupidly bought it, then I most certainly would not have.
The tv is just a disaster and I am not going to keep it any longer,
We have to decide if we believe the conspiracy theory, or the cockup theory, when dealing with Curry's 🙂
These sets are going back to Currys all over the country, and there are several reports of successful returns to Currys earlier in this thread.
So what are the odds that Head Office, at least, are unaware with the problems with these sets, which should stick out like a sore thumb in their weekly returns stats?
And that they won't have issued any official guidance to their Store Managers, along the lines of 'try to discourage returns, but if the customer is persistent, take them back, we really have no choice'.
But this may be too sensitive a memo to share with the Darrens on the shop floor, who are therefore genuinely unaware of the issues, so ensure you 'speak to the organ grinder, not the monkey', at your local branch, by involving the high-ups in the store.
Of course, though, it's hard for him to be 'genuinely unaware of the issues' when the set in the store that he is standing by is exhibiting them 😞
You are anyway not returning the set under the warranty, something which is in addition to your statutory rights; you are exercising your statutory rights here. And that the issue is in software, rather than hardware, does not alter the case except insofar as it demonstrates that repair or replacement will not make satisfactory redress, so a refund is Curry's only option.
Regarding the Samsung, we have the 55" JS9000, and we could not be more pleased. We switched it on, set it up, it started working, and it stayed working. But that is £450 more than the set you are thinking of, and I am sure the JU7500 will likewise perform admirably.
I still have the Bravia, but relegated to the study as my techy toy; it is not yet, if indeed it ever will be, a television that you can safely leave for you family to watch while you go out somewhere, without a frantic phone call to say that it has stopped in the middle of 'Doctors', or some other light but seemingly essential entertainment 😞
YouView Superuser, but not an employee of YouView, nor retained by them for this purpose. It's purely me speaking
