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2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

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hextablephil
Explorer

I have exactly the same volume fault on my Sony bravia  2015 tv (55" 3d ) . 

Sony know about this fault, I still cannot understand these manufacturers that release updates that don't work, 

I have contacted sony and tesco where I purchased the tv. Neither company are willing to refund as they say it's a software problem not a hardware malfunction.  Next step is trading standards.  Then Mr Martin Lewis of www.moneysaving expert.com.

Like you I've given them 2 weeks to fix

 

 

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frogger38
Member

@Anonymous Now that we can log in again...

 

Generally the system is stable since the April update.

I have ONE anoying issue out-standing which relates to the response of TV to the remote commands. Sometimes on click of a button it is interpreted as multiple clicks and at other times whilst navigating the menu or apps, sometimes the tv stops responding to remote clicks. if I then wait for 20 seconds or so it starts wrking again.

Product is is Sony 2015 KDL 43W805C Android TV, UK Model with YouView, purchased Sept 2015.
Kenneth_J
Member

So i decided to keep my TV in hope things eventually will get fixed. Suddenly i'm having a new problem, when i turn off my TV the picture turns off but they sound stays on for 15-30 seconds..(maybe android is living it's own life inside my TV) o.0

 

If the annoying reloading of the TV guide and the youtube lag build-up isn't fixed by the time PlayStation VR is released i sure hell ain't getting them or the PS4k.

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John1950Hitchin
Member

I thought you had put the TV in the loft and not using it, maybe thats why it's gone quite in here. I do hope it will not wind you up though. :slight_smile:

 

REALLY HAPPY CUSTOMER.

hextablephil
Explorer

Why would I put the tv in the loft....??? You don't know me..
Kenneth_J
Member

I have never said i would put my TV on the loft, why would i do that when i could return it o.0

 

Wind me up??? i got a TV that doesn't work as it's supposed to, or even close to... should i just let it go and wait for next model?

john.pringle
Member

I think John 1950 is referring to addyjays post😀

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John1950Hitchin
Member

Yes John that's correct.

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John1950Hitchin
Member

With 587 posts it's a little hard to remember who said what but I do remember that post.

adyjay33
Member

Yes it will go in the loft but as a new TV costs money until I can afford a
new one I have to put up with this piece of junk...

Unless of course you want to give me the money? 🙂
KD-55X8509C LATEST FIRMWARE
NOT A HAPPY CUSTOMER!