Join now - be part of our community!

75XD9405 Issues

profile.country.GB.title
Snaeem155
Explorer

75XD9405 Issues

Hi All,

 

Purchased the set in Dec and it was bought to replace a 4 day old 75XD8505 which had so many issues.

 

This set has from day 1 crashed, restarted randomly, juddered, blacked out, flickered and had artifacting.

 

Called Sony support - No help given other than try a factory reset and wait for 6.0 to come out.

 

Emailed CEO's team - Sent an engineer who investigated and said there is a main board issue and a possible screen issue, Sony told me to return the set and get my money back from the retailer.

 

The retailer doesnt have anymore of these sets left and if I get a refund I lose money as I traded in my old set as part of a promotion.

 

The set came with a 5 year Sony warranty which clearly isnt worth anything and after speaking to Citizens Advice and sending a letter to Sony HQ in Surrey nearly a month ago I am yet to hear a response.

 

Just wondering what the best way to deal with this is?

 

 

1 REPLY 1
Anonymous
Not applicable

Hi there

 

I have escalated this to Sony support who should get back to you in a day or two.  If I also hear back from them, I'll post back too.

 

Cheers