Bravia sync and V6 box

[Docsmagic]

Why does Bravia sync not detect the V6 CEC? Am I missing something?

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

So I can try to help, can you let me know the full model number of your TV?

Best wishes,

Sean Mc

[Docsmagic]

Thanks for the reply.

It's the KD55AF8. 

Many thanks

[EdwinaU]

Hi there, 

Thanks for getting back to us. We'll look into this and see what we can find out for you. Also, maybe another member will have some experiences to share.

Best wishes,

Ed

[Win_88]

Hi there,

There are a couple of steps that you can try:

1-Disable Bravia Sync on the TV (Settings - External inputs - BRAVIA Sync settings - BRAVIA Sync control - Off)

2-Disable CEC on the V6 box

3-Unplug the TV and the V6 box from the mains for a couple of minutes then plug them back in again.

4-Enable CEC on the Virgin box followed by Bravia Sync on the TV.

5-Go to BRAVIA Sync settings - BRAVIA Sync device list and check for the V6 box again.

Let us know how it goes!

Cheers,

Win_88