Prime Video - 'Skip Recap / Skip Intro' Function

[TobiasRieper315]

Regarding the above subject title, the new function on Amazon Prime Video of 'skip recap' and 'skip intro' are very temperamental and does not always work i.e. you click ok on the remote when the skip recap/intro icon appears in highlighted yellow, but it carries on either playing the recap and/or the music intro and doesn't cut to the beginning straight away.

I tried clearing the cache/data on the Prime Video app of my Sony TV and then a soft TV reboot, but it appears not to have properly solved the issue.

Anyone else experiencing this issue?

Please can this be added to the 'Bugs' forum so Sony can fix it in the next update.

Many thanks.

[Pascale_F]

Hi Tobias, 

Which TV do you have?

Thanks, 

Pascale

[TobiasRieper315]

Hi Pascale,

Sony Bravia TV

KD-55XD8599.

Regards

[EdwinaU]

Hi Tobias,

Thanks for getting back to us. We'll look into this and update you with our findings as soon as we can.

Best wishes,

Ed

[TobiasRieper315]

Hi Edwina,

Many thanks.

FYI - yesterday, the yellow icon function doesn’t even appear now, let alone not working 😕

[stormyuk]

I have found the same, the skip option has disappeared from my XE9005 too.

[Almou_10]

Hi TobiasRieper315,

I guess it's related to the app support not the TV, specially that it happened on two different models. Have you tried to check with Amazon?

Cheers,

Almou_10

[TobiasRieper315]

Hi Almou,

I haven't checked with Amazon tbh, however, from previous experience with Sony TV's with the amount of bugs and alike that have gone on with my TV and universally and one these forums, my gut instinct is telling me it is Sony TV's whether or not it is on different models it can still be a bug with Sony products.

I have asked around with family, friends and colleagues who have Prime Video and they haven't experienced this.  The fact that another user is experiencing the same thing suggests to me that it is Sony.  There have been bugs in the past on different Sony models experienced by different users where it is clear that Sony are responsible, this one is no different imho.

Of course, I may be wrong.

[Almou_10]

Hi TobiasRieper315,

I think it's useful to contact Amazon, specially that the the TV is just the host of the app as it wasn't developed by Sony, so any added or removed features in the app will be from the developers.

Cheers,

Almou_10

[TobiasRieper315]

Hi Almou,

Yes, I did make contact with them as per your advice the other day. 

I have provided them with my TV specs etc as per their request and I await their response.

I'll update this topic in due course ...