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georgia2020

When I want to download an application, I have to log in to my Google account. But, I can't type in the account details, just numbers.

LightFoot

If possible, could you take a photo of what you are seeing on your screen and upload it here? Obviously do not show any personal information.

georgia2020

The problem is that the virtual keyboard doesn't appear, so I can't type.

LightFoot

The usual cause is a usb dongle for a keyboard has been left connected. Make sure that nothing is connected to any usb port.

If it was me I would reset or factory reset the TV, just in case there is an app interfering with the virtual keyboard.

khallergard

Have you tried pulling the plug + rebooting?

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