Sony XD93 TV wit HD-NT5 Sounbar connection problems HDMI

[mark210]

Purchased this TV last saturday - would not work with my existing samsung sounbar

replaced sounbar with a sony sounbar - still did not work via HDMI ARC

returned TV and sounbar on wednesday after hours of trobleshooting with Sony and Currys tech help - neither could solve the problem of no HDMI connection between TV and sounbar.

I intended to buy different brands but the sony rep in currys persuaded me to give it one more go with sony products....

So i took away another XD93 and an upgraded sounbar the NT5

both latest sony 2016 products .

Alas the problem is exactly the same - no HDMI connection on sounbar

also the sounbar seems to have low volume when connected with optical cable (the only way i can get it to work at the moment) .... I have a sony rep coming to our house this evening to try and resolve this - but after this its probably the last chance i will give the sony equipment - Im off to LG Oled.....

[Anonymous]

Linking these two threads to this one from the US Forums:

http://community.sony.com/t5/4K-Ultra-HD-TV/XBR-930D-with-HT-NT5-sound-bar-issue-with-audio-output-f...

http://community.sony.com/t5/Television-Picture-Sound/XBR-930D-with-Ht-NT5-sound-bar-issue-with-audi...

[mark210]

It has been confirmed this is definiteley a sony software problem....

I have been telling them that from the beginning but they didnt believe me but now they have been able to replicate the problem i imagine they are in a hurry to resolve it since its clearly worldwide issue