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TV - Internet drops in and out

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Osneyrich
New

TV - Internet drops in and out

Hi everyone

 

I have a KD43 XE8396 smart tv and it keeps dropping the internet connection.


When it does it, it’s for a few seconds then reconnects... it does this maybe two or three times in an hour.

 

The BT router connects wirelessly, and it has a direct line of sight to the tv.

 

This has started happening about 18 months after buying the tv; the router has been the same throughout.  

 

Any suggestions please?

 

Thank you! 

1 REPLY 1
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

Please see the following troubleshooter here for Wi-Fi signal connection issues.

 

Let me know how you get on.

 

Best wishes,

Sean