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UBP-X700 Netflix 4K Issue

UBP-X700 Netflix 4K Issue

Hi All,

I've recently upgraded my Netflix account and have found that I can't get a fast enough connection through the Blu-ray player to stream in 4K. I've done speed tests and it's comfortably achieving 35 Mbps but the display onscreen shows ~5Mbps which is only good enough for 1080 resolution. I've spoken to my ISP and everything is fine speed wise. I've spoken to Netflix who spent 75 minutes thoroughly going through diagnostics and said that it must be the blu-ray player as everything at Netflix's end looks fine.

Details below of setup.

Internet connection is via CAT6 ethernet from bluray to ISP hub

Internet is with Sky Broadband

Bluray connection to Marantz 6012R via HDMI

Marantz to Optoma UHD550X projector via HDMI

 

Can anyone help please?

1 REPLY 1
Anonymous
Not applicable

Hi there,

 

Welcome to the community. :slight_smile:

 

Have you installed the latest firmware patch?

 

Best wishes,

M